Downtown Ambassador

**Downtown Ambassador - Full Time Position**

The Downtown Winnipeg BIZ promotes, cares, and advocates for a vibrant and inclusive downtown where business thrives and people are drawn to work, live, shop and explore. We host events throughout the year and work to beautify our downtown, improve cleanliness, safety, and help make it easier to get around. Our downtown is on Treaty No. 1 territory and the National Homeland of the Red River Métis.

Reporting to the Downtown Ambassadors Manager, ambassadors connect and provide on the street customer service and support for all downtown businesses and members of the public by answering questions, promoting Downtown Winnipeg BIZ programs and services and businesses we serve.

**KEY RESPONSIBILITIES**:

- Act as an on-street concierge for the downtown community answering questions regarding businesses, directions, parking, events and Downtown Winnipeg BIZ programs and services.
- Respond to requests to provide courtesy walks, escorting individuals to their destination downtown.
- Manage the Downtown Winnipeg BIZ kiosk at different locations, connecting with the public to promote the Downtown BIZ, its events, programs and downtown businesses.
- Assist with Downtown Winnipeg BIZ and third-party events and programs.
- Provide support for the execution and growth of BIZ initiatives.
- Establish and strengthen positive and proactive relationships with BIZ members, including in-person visits to businesses, soliciting feedback from members, and identifying solutions to address concerns.
- Assist with new member onboarding and orienting members to the services offered by the BIZ.
- Assist in the distribution and collection of BIZ surveys and promotional material.
- Identify new businesses and update the database.
- Report safety, cleanliness or infrastructure concerns to appropriate BIZ department or external partner.
- Address minor cleanliness issues and perform graffiti removal as needed.
- Assist with day-to-day BIZ operations, such as covering the reception area and helping with other programs.

**QUALIFICATIONS**:

- Customer service experience.
- Excellent interpersonal, problem solving and verbal communication skills.
- Knowledge of Downtown Winnipeg is considered an asset.
- Ability to engage and connect with people from diverse cultures and backgrounds.

**WORKING CONDITIONS AND PHYSICAL REQUIREMENTS**:

- Able to work days, evenings, and weekends.
- Able to remain in a stationary position over a prolonged period while managing the kiosk or assisting at events.
- Able to physically move around downtown on assigned routes for the duration of the shift, in all weather conditions.

**OUR CULTURE**

The Downtown Winnipeg BIZ embodies a culture of collaboration and customer service. We have a diverse team that is encouraged to provide input and participate on committees to inform workplace values and influence the culture and environment.

**HOW TO APPLY**

Applicants should identify if they require accommodation during the competition process on a confidential basis. This posting is available in alternate formats upon request.

**Benefits**:

- Employee assistance program
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed

Application question(s):

- Are you available to work days, evenings, and weekends, and able to work outdoors in all weather conditions?
- Are you comfortable walking for extended periods and engaging with people from diverse backgrounds in a downtown setting?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person