Application Support Specialist

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Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We are looking for an Application Support Specialist deliver world class support to the Brands & Retailers who utilize the NuORDER by Lightspeed B2B platform to deliver a seamless, more collaborative wholesale process. This position is for someone who has a passion for customer service and a love of technology. You get excited about helping people with technical queries. You are a person who can manage a high volume of incoming customer tickets via chat, & phone support channels.

(Please note that the schedule for this role is Monday - Friday, 8:30am-4:30pm MST)

What you’ll be doing:

- Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience.
- Manage a high volume of incoming customer tickets via chat, & phone support channels.
- Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields.
- Interact professionally with VIP customer clients.
- Troubleshoot app issues or bugs that are raised by clients or internally
- Test issues to replicate what a client might be experiencing and how to produce.
- Work collaboratively to ensure that the best customer outcomes are achieved.

A little bit of:

- Helping to improve team processes as part of team wide project work.
- Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

- 2+ years experience in an analytic, customer service or SaaS/technology-related role
- Experienced in either B2B or SaaS product support
- Understand B2B eCommerce, wholesale retailing, and merchandising principles is a plus
- BA/BS or equivalent experience.

What will help you flourish in this role?
- The ability to analyse & manipulate data in Excel, and work with customers to identify data issues.
- A service mindset
- Lifetime learner, ready to become an expert in the NuORDER system
- Enjoys working in a fast paced, dynamic environment.
- Your success will derive from your superior communication skills, technology expertise, and focus on customer outcomes

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

- Lightspeed share scheme (we are all owners)
- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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