Service Operations Supervisor

5 days ago

Grande Prairie, Canada Compass Energy Systems Ltd Full time

Job Overview:
For us, people are the heart of our organization. For over 20 years, our team’s been making a name for Compass by manufacturing, retrofitting, and servicing compression and process packaging equipment of the highest standards for the North American natural gas industry. We’re established, privately owned, and proud of our company culture where employees are supported in training, development, and career progression. And the best part _the fun is just beginning_ Today, Compass is at its most innovative and excited to be at the forefront of emerging clean technologies and a contributor to the global energy transformation.

Join Us. Help Shape the Future of Energy.

Reporting to the Regional Service Manager, this position will be based out of the Grande Prairie facility and will assist to support the Canadian field operations group by providing guidance, direction, and support. You will be responsible for efficiently and effectively coordinating resources and materials related to the field service activities, managing, and effectively communicating with customers, vendors, and all internal departments within Compass, and adhering to all order management and operational requirements of the position.

What You Will Do

Your responsibilities will include, but not be limited to the following:

- Answer all incoming service calls and schedule manpower and arranging materials for effective management of job scopes
- Generate work orders and gather clear scope of work directions / instructions for technicians.
- Guide and develop technicians, assist in dispute resolution
- Track and schedule service technicians to ensure maximum efficiency and effectiveness
- Oversee and ensure the transportation program is administered as per all federal Transportation Hours of Service requirements
- Gather, reconcile information related to and approve all service timesheets
- Ensure timely and accurate invoicing information is provided for sign off by the Regional Service Manager
- Maintain customer loyalty by effectively and efficiently managing customer interactions and ensuring customer satisfaction
- Lead, foster and support safety in all aspects of the daily business in conjunction with the Safety Advisor
- Train, mentor, coach and supervise all service department personnel
- Have a strong ability for problem solving in a decision-making capacity
- Be available for afterhours service on call scheduling support
- Be an active participant in all HR related activities within the group
- OEM warranty administration

Education, Skills and Experience

Your education and experience include:

- Experienced in a Supervisory role with a Gas Compression Field Service background is desirable
- Understanding of basic accounting procedures and warranty administration
- Computer skills including ERP, Microsoft Office, and Navision
- Interpersonal skills including human resources, collaboration with other business units, managing change, negotiation skills, customer service skills
- Excellent customer service skills
- Must be organized and able to manage multiple priorities and interruptions
- Valid Class 5 Drivers License
- Familiar with Safety programs and requirements

At Compass, we are always looking for the right people with “can do” attitudes and a willingness to help wherever needed, this means that you may need to take on other tasks and duties that may not be listed above or may change based on the location or needs of the company.

**Benefits**:

- Employee assistance program
- RRSP match

Work Location: In person

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