Front Desk Supervisor

1 week ago

Niagara Falls, Canada River Rapids Inn Full time

Experience in ChoiceADVANTAGE or SkyTouch Hotel program is mandatory
- Handling Groups sales and Marketing
- Credit Card balancing
- Guest Review and feedbacks
- Dealing with Guest Complains and concerns
- Accepting payment for all guests' accounts both at the time of registration and at checkout
- Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
- Posting miscellaneous charges as requested
- Answering guest inquires in a timely and accurate manner
- Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
- Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
- Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
- Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
- Clear and concise pass-on communication with all associates coming on to the next shifts.
- Any other duties as assigned

**QUALIFICATIONS**:

- Excellent interpersonal and communication skills when dealing with guests both internally and externally.
- Must have a genuine hospitality ‘gene’ and a passion for service excellence.
- Demonstrated professional telephone manners.
- Excellent organizational and time management skills and the ability to work under pressure.
- Ability to work independently with mínimal supervision as well as cooperatively within a team setting.
- Must provide a high standard of customer service.
- Attention to detail.
- Previous Front Desk Supervisor experience is must
- Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

Application question(s):

- Experience in ChoiceADVANTAGE or SkyTouch Hotel is mandatory

**Education**:

- Secondary School (preferred)

**Experience**:

- Supervising: 2 years (required)

Work Location: In person

  • Front Desk Supervisor

    1 week ago

    Niagara Falls, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team. Duties will include but not limited to: - Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. - Training of employees - Greeting and welcoming guests upon arrival by consistently offering...

  • Front Office Supervisor

    4 days ago

    Niagara Falls, Canada The Oakes Hotel Overlooking The Falls Full time

    Showcase your strengths as Guest Service Supervisor, where you will lead, train and recognize your team in support of exceptional guest service! Assist the management team to make The Oakes hotel known for its impeccable customer service standards. Scope: To improve the guest experience and satisfaction for the Hotel. To take charge of the guest experience,...

  • Front Office Supervisor

    2 weeks ago

    Niagara Falls, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team. Duties will include but not limited to: - Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. - Training of employees - Greeting and welcoming guests upon arrival by consistently offering...

  • Front Office Supervisor

    15 hours ago

    Niagara Falls, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team. Duties will include but not limited to: - Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. - Training of employees - Greeting and welcoming guests upon arrival by consistently offering...

  • Front Desk Agent

    17 hours ago

    Niagara Falls, Canada Falls Hotel and Inn Full time

    **Overview** **Duties**: - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently. - Handle guest inquiries and provide information about hotel services, local attractions, and amenities. - Process reservations and maintain accurate records of guest information. - Respond to phone calls promptly,...

  • Front Desk Agent

    1 week ago

    Niagara Falls, Canada super8 by wyndham niagara falls Full time

    **Job Summary** **Duties** - Greet and assist clients as they arrive, ensuring a positive first impression. - Manage phone systems to answer incoming calls, direct inquiries, and take messages when necessary. - Schedule appointments and maintain an organized calendar for the office. - Handle administrative tasks including filing, data entry, and maintaining...

  • Front Desk/night Audit

    1 week ago

    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    **Job Overview** **Duties** - Greet guests upon arrival and provide a warm welcome. - Manage check-in and check-out processes efficiently. - Handle guest inquiries and resolve issues promptly with a focus on customer satisfaction. - Maintain an organized front desk area, including managing phone systems and ensuring all equipment is functional. - Provide...

  • Front Desk Receptionist

    17 hours ago

    Niagara Falls, Canada Abma Counselling Full time

    **Job Overview** **Responsibilities** - Greet visitors and clients warmly, providing excellent customer service at all times. - Schedule appointments and manage calendars using Owl Office software - Maintain accurate records of patient information and assist with administrative tasks as needed. - Handle billing inquiries and process payments - Ensure the...

  • Front Desk Receptionist

    14 hours ago

    Niagara Falls, Canada Healing Salt Cave Ltd. Full time

    The Healing Salt Cave in Niagara Falls is looking to expand its team with a Front Desk Receptionist & Event Coordinator. We are looking for an enthusiastic individual passionate about health and wellness. **Must have atleast 2 year experience in Front Desk/Reception** - Healing Salt Cave Ltd. is an equal opportunity employer. We celebrate diversity and are...

  • Front Desk Agent

    1 week ago

    Niagara Falls, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for motivated individuals to join our Front Desk Team! - Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service - Checking - in and checking-out guests according to Ramada Brand standards - Registering guests into the computer system - Verifying...