Home Support Supervisor

Company Description

We are hiring a **Registered Practical (RN/RPN)** as a **Home Support Supervisor** to work with our clients in **Downtown Toronto.**

The **Home Support Supervisor** leads a team of Personal Support Workers (PSWs) in the field, providing ongoing training, coaching, and performance management.

At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

By joining Spectrum Health Care you will be part of one of **Canada’s Best Managed companies** and a committed member of a team of highly skilled healthcare professionals.

**Job Description**:

- Leads a team of Personal Support Workers to provide qualified personal care to patients in a home setting
- Travel to patient’s homes in community and facility settings
- Work collaboratively with multidisciplinary teams in community and facility settings
- Assesses patient needs, according to the timeframe established by contractual agreements, formulates the plan of care and assesses progress towards outcomes
- Responsible for the management of staff, conducting performance appraisals and implementing progressive disciplinary action
- Gathers, records and analyzes patient and employee feedback and maintains an awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates
- Ensures that all patient concerns and complaints are addressed and documented in a timely manner
- Promotes Spectrum Health Care through participation in local healthcare or business committees as well as community events
- Participates in ongoing internal and or external continuing education for personal development

**Qualifications**:

- Current registration with the Colleges of Nurses of Ontario in good standing (RN (Registered Nurse) or RPN (Registered Practical Nurse)
- Minimum three (3) years’ experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting
- Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format
- Ability to write reports and communicate effectively in writing and verbally
- Excellent English verbal and written communication skills (Additional language skills considered an asset)
- Solid knowledge of the principles, practices, and methods of community nursing and service delivery to Patients as well as program development, implementation, and evaluation
- Valid driver's license and has access to a reliable vehicle
- Basic proficiency in Microsoft Word, Excel and ability to learn proprietary software

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Additional Information

**Spectrum Health Care **is thrilled to be named one of **Canada’s Best Managed Companies.** This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click **here** to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.