Care Manager

***:
The Care Manager (Registered Practical Nurse) is the primary client relationship manager responsible for the day to day operations related to driving business results through client experience and caregiver management.

Hybrid Role

**RESPONSIBILITIES**:

- Conducts Caring Consults (intakes), assesses Clients with respect to physical, emotional and environmental needs and advises on Client care;
- Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
- Develops, promotes and ensures high quality, innovative customer service
- Acts as adviser in Caring Consult to ensure that Client and Client contacts have all information required
- Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families
- Interview and select personal support staff to meet ongoing staff requirements.
- Facilitate orientation of new personal support staff.
- Accountable for staff performance expectations and management, ensuring Caregiver availability meets business needs and that there is compliance to all systems
- Manages the education function to support a continuous learning environment and staff utilization of learning opportunities.
- Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, ensuring positive employee experience.
- Conduct initial home or facility visits, prepare needs assessments and care plans.
- Develops appropriate and individualized care plans and updates as required
- Ensure all First Visits with Caregivers meet client expectations and client is satisfied.
- Maintain customer and their family relationship.
- Conducts supervisory visits to ensure Caregiver fit and quality of care
- Monitors risk issues and analyzes trends, adapts care as needed
- Ensure highest level of care is maintained.
- Maintains excellent documentation practices, specifically, complete and accurate care plans, client files, including pay and billing information
- Conducts record audits on a quarterly basis to ensure accuracy and up to date information
- Ensures compliance with national, state/provincial legislative requirements in areas such as health, employment, occupational health & safety
- All other reasonable duties as assigned

**REQUIREMENTS**:

- RPN licensed with College of Nurses of Quebec O11AQ and in good standing
- Bilingual in English & French is required
- Previous community health care experience
- Previous business development or relationship management experience is preferred
- Previous experience of managing teams and coaching to performance
- Current CPR certificate
- Excellent interpersonal and verbal/written communication skills
- Excellent time management skills
- Ability to deal with conflict and excellent problem-solving skills
- Vehicle and valid driver’s license and the ability to travel up to 60%
- High level computer proficiency
- Flexibility in covering evenings and weekends and on-call
- Vulnerable sector check, and clear Immunization record

**ABOUT US**:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

**LA POSITION**:
Le gestionnaire de soins (infirmi er/infirmi ère auxiliaire autorisée) serai responsable de toutes les relations clientèle et responsable des opérations quotidiennes liées à l'obtention de résultats commerciaux grâce à l'expérience client les soignants.

**RESPONSABILITÉS**:

- Complète des consultations de bienveillance (admissions), évalue les clients en ce qui concerne les besoins physiques, émotionnels et environnementaux et prodigue des conseils sur les soins aux clients ;
- Suscite l'intérêt des entreprises en nouant des relations avec les dirigeants communautaires et les organisations professionnelles pour établir des relations à long terme