Guest Service Manager
2 weeks ago
Prior Hotel Experience would be an Asset.
Manages the Guest Services, Front Desk and Front Desk Operations, including Checkins, Checkouts, Guest Experience etc.
*Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences.
- Manage Brand Standards Audits
- Manage Guest Customer Satisfaction Scores and ensures they are above Brand Standards.
- Should be able to work on job and have hands on experience with all operations of the hotel.
**Supports colleagues by demonstrating consistent and timely presence in all areas of the hotel operation during peak operational times.**
**Maintains a strong team environment, placing emphasis on colleague satisfaction and development.**
**Contributes to an environment of continuous improvement by proactively identifying areas of improvement and collaborating on solutions.**
**Leads colleagues in a consultative style by providing encouragement, empowerment, support and coaching.**
**Ensures effective departmental communication, as well as liaising between various departments to establish proactive processes ensuring guest satisfaction.**
**Provides ongoing coaching and feedback to colleagues on guest service recovery and empowerment.**
**Understands colleague job roles, responsibilities and performance expectations in order to effectively support and manage on the floor.**
**Demonstrates team spirit and leads by example by supporting others, offering suggestions and taking initiative and ownership of actions.**
**Sets the highest standards in regards to grooming and overall professionalism.**
**Resolves all guests-related requests and /or concerns, in a professional and courteous manner.**
**Conducts pre-shift briefings.**
**Effectively develops departmental schedule, while optimizing staffing levels based on business volumes and demands.**
**Participates in training of colleagues; both new hire training, and ongoing role specific training. **Ensures compliance with hotel and department specific policies and procedures, including health & safety, service standards, property specific systems and the collective agreement.
**Attends and contributes to all Department Head and cross-functional departmental meetings**
- Cross Responsibility for all departments including guest services, house keeping, maintenance, breakfast etc
Ability to commute/relocate:
- Guelph, ON N1G 0C1: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
-
Guest Services Manager
6 days ago
Guelph, Canada Fairfield Inn and Suites Guelph Full timePrior Hotel Experience would be an Asset. Manages the Guest Services, Front Desk and Front Desk Operations, including Checkins, Checkouts, Guest Experience etc. *Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences. - Manage Brand Standards...
-
Restaurant Guest Service Manager
1 week ago
Guelph, Canada Milestones grill & Bar Full timeThe Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. This is your opportunity to be a part of...
-
Guest Services Manager
1 week ago
Guelph, Canada Wayfare Motel Full timeEducation: Master's degree - Experience: 2 years to less than 3 years - Business administration and management, general - Tourism and travel services management - Hotel, motel, and restaurant management - Hospitality administration/management, other - or equivalent experience - ** Asset languages**: - Panjabi; Punjabi - ** Tasks**: - Perform front desk...
-
Guest Service Agent
4 days ago
Guelph, Canada Comfort Inn Guelph Full timeGUEST SERVICES AGENT We need someone for Saturday & Sunday 3pm - 11pm then available on call for 2 more shifts per week as well a Sunday Overnight Shift. - **AFTERNOON SHIFT 3:00pm - 11:00pm Thursday & Friday**_ - **MIDNIGHT SHIFT 11:00pm - 7:00am Sunday**_ - **+ Midnight Shift Premium available of $1.00 extra (for 12pm - 7am).**_ DEPARTMENT: Guest...
-
Guest Service Expert
2 weeks ago
Guelph, Canada Marriott International, Inc Full time**Additional Information** **Job Number**24204547 **Job Category**Food and Beverage & Culinary **Location**Delta Hotels Guelph Conference Centre, 50 Stone Road West, Guelph, ONT, Canada, N1G 0A9 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...
-
Guest Service Expert
2 weeks ago
Guelph, Canada Marriott International, Inc Full time**Additional Information**Cafe and Restaurant Server - Breakfast **Job Number**24216892 **Job Category**Food and Beverage & Culinary **Location**Delta Hotels Guelph Conference Centre, 50 Stone Road West, Guelph, ONT, Canada, N1G 0A9 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food...
-
Guest Services Supervisor
2 weeks ago
Guelph, Canada Comfort Inn Guelph Full time**GUEST SERVICES SUPERVISOR** ** This is a 6 month contract but may turn permanent** **DEPARTMENT: GUEST SERVICES** **REPORTS TO: Owner/General Manager** **SHIFT: 7am - 3pm Monday - Friday** **SUMMARY**: To ensure efficient operation of the front office department including front desk, night audit, reservations and Breakfast. The Guest Services...
-
Guelph, Canada Hampton Inn and Suites Guelph Full timePrior Hotel Experience would be an Asset. Manages the Guest Services, Front Desk and Front Desk Operations, including Check ins, Checkouts, Guest Experience etc. *Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences. - Manage Brand Standards...
-
Guest Experience Manager
2 weeks ago
Guelph, Canada Foodtastic Full time**MGE (Manager of Guest Experience)** Our Milestones' team is rapidly growing and we're looking for Managers to join our location in Guelph! The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service...
-
Guest Service Manager
2 weeks ago
Guelph, Canada Fairfield Inn and Suites Guelph Full timePrior Hotel Experience would be an Asset. Manages the Guest Services, Front Desk and Front Desk Operations, including Checkins, Checkouts, Guest Experience etc. *Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences. - Manage Brand Standards...
