Technician - Advanced, Business Technician I

**Req Id**:424827**

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services - ensuring that our customers can stay entertained and connected anytime, anywhere.

**Job Posting Details**:
Job Title: Technician - Advanced, Business Technician I, Wage schedule B
Job location address: 160 Elgin Street, Ottawa (Ontario) or 76 Adelaide W, Toronto (Ontario)
Job status: Regular - Full Time

**Name and description of hiring department**:
The Managed Business Solutions & Development (MBSD) Team are looking for motivated team members to join our L2 team in the delivery, operations, innovation and evolution of our network services domain. You will be working on the MISN, IPVPN and SDWAN services for our largest Managed Services customer that Bell supports.

**Main Job Duties / Accountabilities**:

- Provide support to various Managed Services customers (includes MACDs, incidents, changes and projects)
- Work closely with L3 support to resolve complex incidents
- Provide the necessary support to ensure all SLAs are met
- Participate in onboarding process for new clients
- Manage services related to the customer while following Bell Canada processes, tools and best practices
- Must be able to attend customer meetings and clearly identify and communicate various items within Bell’s obligations
- Provide weekly and monthly reports as required
- Create and maintain customer and internal technical documentation and databases
- As needed, act as the customer’s point of contact and handle recurring problems. Follows up on the status of projects, releases into production and requests for service from the customer, with members of his or her team
- Identify and propose improvement to processes
- Participate in different internal initiatives
- Keep up with emerging telecommunication technology
- Possessing a valid IP certification (e.g. CCNA), or in the process of achieving it, will be of benefit in carrying out duties and accountabilities

**Prerequisite**:

- A college diploma in electronics or telecommunications, or equivalent work experience
- At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.), or in the process of achieving it, or equivalent IP specific knowledge
- A college diploma in electronics or telecommunications, or equivalent work experience
- A minimum of a high school diploma
- At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.) or equivalent IP specific knowledge
- Fluent in English is a requirement (customer base requirement). French proficiency is an asset
- As necessary, agree to undergo a background security check to meet a customer’s clearance requirement

**Essential Qualifications / Skills**:

- Intermediate knowledge of the OSI model
- Basic knowledge in multi-protocol network interconnection service provision and/or delivery as a front-line technician
- Intermediate knowledge of network protocols, network management systems and LAN and WAN systems
- Intermediate knowledge of Ethernet & TCP/IP
- Basic knowledge on ITIL practices
- Intermediate knowledge on at least 2 of the following products:

- Aruba networking products
- Brocade networking products
- Cisco networking products
- Citrix networking products
- F5, networking products
- Fortinet networking products
- HP networking products
- Juniper networking products
- Radware networking products

**Essential Qualifications / Skills (continued)**:

- Basic knowledge on at least 1 of the following technology:

- RIP
- OSPF
- BGP
- MPLS
- security
- wireless services
- Intermediate knowledge of Microsoft Office
- Must possess excellent organizational skills and the ability to prioritize tasks in a dynamic environment
- Ability to make decisions promptly and manage risks while under pressure
- Analytical thinking and problem solving abilities

**Working Conditions**:
Adequate knowledge of French is req