Associate

**Posting Date**: Jan 20, 2025, 11:00:00 PM

**Primary Location**: Ontario-Ottawa

**Job Type**: Permanent

**Schedule**: Full-time

Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.

When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day - for businesses, for Canada and for the people you work with.

Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

**Team and Job Overview**

The Knowledge Business (KB) team is responsible for creating, managing and delivering digital knowledge solutions to Canadian exporters. The team focuses on working with all solution providers across EDC (and in the ecosystem) to help exporters tackle most of the challenges they face in their exporting journey. The team’s primary focus is on helping the small and medium size exporters succeed on the world stage. The team also plays a role in helping other EDC teams bring their solutions to market digitally via MyEDC on edc.ca. The team is also responsible for the design, development, implementation and management of MyEDC on edc.ca. Also, and more specifically, the team is accountable for the management, fulfillment, performance, and improvement of 12 digital products/solutions and two knowledge partnerships with FITT and MARS. All of these solutions can be found in MyEDC on edc.ca. The team collaborates extensively with EDC’s Marketing, Economics, Partnership, Advisory and business development teams to execute upon a joint non-financial solutions strategy to drive higher customer engagement, satisfaction and success.

**Key Responsibilities**
- Associate will manage operational processes and dashboards to enable, support Product Managers (Senior staff) package and deliver to market the team’s knowledge solutions.
- Senior Associates, may, at times, take ownership and responsibility to manage select main elements of a product’s activities (ie: produce one webinar, one podcast, write an article or Export Help Hub question and answer, etc)
- Senior Associate will perform Agile Scrum Master duties from time to time
- Both roles will identify shortcomings in existing processes, systems and procedures and use appropriate lean, design thinking, change methods to address them.
- Associate will support others by carrying out a range of project management activities. Senior Associate will deliver small to medium scale projects.
- Senior Associate will, from time to time, provide the means (eg: research, ideas, solutions) to prototype innovation business cases with the potential to shape the innovation strategy, pipeline, and road map
- Associate will manage Insight, Export Help Hub Inbox and the process for responding to customer requests
- Associate will support the maintenance of the ‘Your Focus & Events’ sections in MyEDC.
- Both roles will support internal enablement and training activities the team provides to frontline sales staff.
- Both roles will, at times, support or lead the maintenance and monitoring of product performance metrics and achieving corporate customer acquisition targets
- Both roles will prepare internal reports, analysis, presentations and/or other material as required
- Both roles will keep up-to-date with the latest design, web, social and other digital communication trends and technologies
- Senior Associate will conduct research, organizes and participates in customer interviews, coordinates and participates in brainstorming sessions

**Screening Criteria**
- University Undergraduate degree in Commerce (with focus on innovation, design or marketing), International Business, Design or human-centered design, Communications, Marketing or related field
- Minimum of 1 year experience for the Associate and a minimum of 3 years for the Senior Associate. The experience could be in research, business development, analytics, marketing, Lean, Agile, or related experience.

**Assets**
- Bilingualism in both official languages (English and French)
- Experience with digital products

**Compensation Details**:
**Associate (12-month Contract) - Knowledge Serv. (Prod Mgmt) grade 15**:

- Salaries typically range from $63,894 to $85,194 annually, based on qualifications and experience.

**Senior Associate (