Svp, Claims

**Business Line: Mid-Market**

**Hours Per Week**:35 (Full-Time)

**Job Duration**: Full-Time, Permanent

**About the Role**

**What You’ll Do**
- Advocate for clients by providing expert claim oversight to multiple lines of business
- Lead a team, and foster the development of dedicated claims professionals
- Establish personal and business relationships with Claims leaders at Canadian-based insurers
- Develop strategies and protocols to improve the Claims handling process
- Continuous improvement methods to define, measure, analyze and control the claims process
- Work closely with business partners to ensure client and team satisfaction
- Development of best practices, teaching and training for the claims team

**What You Bring**
- **RIBO License and or CIP would be considered an asset**
- Typically, more than 10 years of industry and product line experience in a brokerage setting
- Experience with Commercial, Personal, Small Business and High-Net Worth claims
- Cyber & E&O claims settlement experience a plus
- Ability to create and lead a team of insurance professionals in a claims setting
- High level of organizational skills with proven successful experience in managing multiple tasks and internal /external clients concurrently in a claims setting.
- Proficiency in coordinating and performing technical claims discussions with internal and external customers.
- Proficiency with all Microsoft Suite products including excel, outlook, word and powerpoint.
- Bilingualism would be an asset

**Who We Are**

NFP is a leading insurance brokerage that provides property and casualty, group benefits, retirement and individual solutions through our licensed subsidiaries and affiliates. We’re a 5x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1000 employees based in Canada and more than 6,900 employees with over 310 offices globally.

Since 2021, NFP has been responsible for bringing more than four billion dollars ($4,000,000,000) in premium to the P&C Market.

**What’s In It For You**

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward._
- Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work._ _We contribute to different organizations, including CIBC Run for the Cure,_ _Autism Speaks, KRG Children's Charitable Foundation and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country._
- Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. _