Bilingual - New Vehicle Delivery Specialist

**Join Our Team**

Sport Driving Canada is currently seeking a full-time New Vehicle Delivery Specialist to join our client’s team at the Porsche Experience Centre Toronto (PEC). We are proud to support Porsche Canada, a leader in the luxury automobile industry known for its innovation and performance. Our commitment is to provide exceptional driving experiences and advance automotive excellence.

As a future member of our team, you will have the unique opportunity to contribute to Porsche Canada’s renowned programs and projects, ensuring a high standard of excellence in their exciting initiatives and operations.

**Position Objective**:
The role of the New Vehicle Delivery Specialist will provide oversite and general management of the New Vehicle Delivery (NVD) process and customer journey at the Porsche Experience Centre Toronto (PEC). The NVD program delivers customers their new Porsche at the Experience Center, rather than at a dealership.

The NVD Specialist will ensure the PEC NVD experience is best-in-class, centered around the guest and thorough in guest acclimatization with their new Porsche. This will be accomplished through detailed communication and follow-through of deliverables with all interdependent departments and groups, delivering and aligning the training concepts for NVD processes, general process coordination with all PEC teams and managing/updating the PEC Manual with close guidance from the PEC Operations Manager.

The Porsche Experience Center (PEC) is a brand immersion destination for automobile enthusiasts. It offers the ability for guests of all ages to take in the heritage of the brand, experience the Porsche lifestyle and the thrill of the drive, allowing Porsche to build connections with people from all walks of life. Guests visit the PEC primarily to engage in driving experiences behind the wheel of a Porsche vehicle on a purpose-built driver development track.

**Primary Responsibilities**:

- Uphold and display first-class hospitality and a high standard of guest relations
- Supervise and coordinate a team of 2-3 NVD Coaches and NVD detail team
- Align New Vehicle Deliveries with PEC corporate and retail drive experience schedules
- Frequent communication with Sales Operations to schedule-out vehicle deliveries
- Resolve scheduling conflicts with Sales Operations and maintain seamless operation
- Work with Customer Commitment to ensure customer satisfaction in any event
- Organize and schedule NVDs by maintaining an open line of communication with external stakeholders (Sales Operation / Vehicle Transportation) as well as internal partners (Customer Experience Team / Drive Team / Workshop / Events TeaM/Food and Beverage)
- Update and maintain booking calendar, including NVD booking holds on a daily basis
- Notify various ports of vehicle needs and timeframe
- Create and update Events Resumes to reflect individual NVD details
- Maintain NVD coaches schedule and vehicle needs for drive team
- Update coaches with customer information with goal of curating a personalized experience
- Arrange catering and dining needs with Food & Beverage team
- Maintain and report weekly KPIs
- Present new vehicles in an exceptionally high standard of cleanliness and flawlessness
- Budget management
- Maintain log of customer comments and responses
- Efficient operations, cost savings and capacity increases are additional year over year goals
- Ordering of all NVD related items - gifts and support supplies
- Maintain, refine and optimize NVD program processes and procedures
- Oversee exemplary guest journey experience from arrival to departure
- Lead and coordinate training for new NVD coaches and coordinate continuous training
- Assist NVD coach in ensuring all guests of the customer are always attended to
- Provide top-tier technical and product support of vehicle deliveries - exceptional product knowledge
- Be prepared and ready to provide facility tours, photograph individual deliveries, give behind-the-wheel safety and features demonstrations
- Maintain customer contact
- Remain point of contact for customers New Vehicle Delivery details

**Qualifications**:
**Education**:
Bachelor's degree in business, marketing, or hospitality preferred, or equivalent work experience

**Experience (Job and Industry)**:

- 3+ years working experience of automotive industry experience, preferably with track experience
- Highly organized, target and customer-oriented mindset, works well without close supervision
- Background and proficiency in delivering an exceptional guest/customer experience
- Demonstrated safety procedures execution
- Excellent verbal and written communication skills
- Excellent interpersonal skills, able to motivate both individuals and the overall team
- Proficient in Microsoft Office Suite, to include Excel and PowerPoint

**Skills**:

- Excellent verbal and written communication skills
- Strong analytical skills
- Highly organized, target oriented mindset, works well without close