Warranty Administrator

1 day ago

Winnipeg, Canada Maserati & Alfa Romeo of Winnipeg Full time

***:
The position is responsible for warranty claims. The responsibilities of a warranty clerk include processing and reviewing claims, overseeing fraudulent claims, and monitoring and maintaining warranty documents on all OEM warranty program divisions.

**POSITION DUTIES AND RESPONSIBILITIES**:
Ensuring that documents are accurate and well-maintained.

Keeping up-to-date with dealership announcements and factory recalls.

Organizing and maintaining customer and service records.

Maintaining good relationships with clients.

Liaising with manufacturers.

Perform research on warranties and prepare customize warranty papers for work.

Review all warranty claims and administer it with warranty awarded.

Coordinate with manager and prepare repair order for authorization as per warranty requirement.

Assist various departments and fulfill all warranty requirements.

Assist customers with all warranty service and prepare associate documents.

Monitor all customer inquiries and requests on all warranty issues.

Supervise all information and update database and prepare require filling documents.

Maintain knowledge on various warrant programs by active participation in education programs.

Ensure customer satisfaction and ensure compliance to all warranty specifications.

Evaluate databases and complete all data entry for warranty claims and filings.

Prepare and maintain all warranty documents according to distributor and manufacturer requirement.

Monitor defective products and withdraw specific batch of products if required.

Manage all warranty claims, resubmit claims of required and ensure appropriate action.

Coordinate with account departments and settle all warranty claims.

Prepare documents for all warranty papers and mention repair order number and date of replacement.

Maintain records of customer details and warrantor references.

**Qualifications**
- Experience in dealership parts or service department is required
- Maintain a valid Class 5 Drivers Licence
- Exceptional communication and organizational skills
- Team orientated
- Have attention to detail and accuracy.
- Ability to keep up with changing technology
- Provide excellent customer service

**What’s in it for you?**

The Morris Group of Companies is consistently expanding, with Maserati and Alfa Romeo being the newest addition to the Group of Companies. Whether you are a university graduate who holds an impressive vision of where you want to see yourself in the further or you want a career change, let us take you on the road to success
Maserati and Alfa Romeo of Winnipeg offers an opportunity for advancement, competitive salary, annual vacation pay, and an extensive employee benefits package.

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