Product Owner, Patient Services

Job ID JR0131875

Category Product Management, Information Technology

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

Reporting to the Director of Product Innovation within the Specialty Health business unit at McKesson Canada, the Product Owner will be responsible for working with business stakeholders primarily within Patient Support Programs and services provided to Biopharma manufacturers for prioritizing and implementing the digital roadmap and day-to-day product activities.

**Location**: 2300 Meadowvale Blvd, Mississauga, ON

Specific Responsibilities
- You will become fully entrenched in the services provided by McKesson Canada through patient support programs and other services for Biopharma Manufacturers
- Your main area of focus will include Biopharma Manufacturer priorities, patient needs, business knowledge, and knowledge of processes internally as well as with customers.
- You will communicate the product vision and needs of the business to the McKesson Technology Product Management & Development teams
- Lead requirements gathering, and the consultations with internal stakeholders and customer needs
- Involved in the business modelling and potential impacts to the product strategy and working internally and with partners to drive the business goals and customer success
- Document user stories and new features for implementations
- Participate in creating prototypes, mock-ups, and work with Product UX/Design
- Maintain and refine the product backlog with the McKesson Technology Product Manager, work with the product team in their practices and participate in the estimation of user stories
- Attend scrum meetings, participate in sprint planning, stand-ups, and retrospectives
- Attend iteration demos
- You will leverage existing tools and identify new tools to support the engagement with McKesson Technology development teams, and partners.
- Participate in customer, internal, and competitive research
- Participate in product useability research with customers and internal stakeholders
- You will become a domain expert and advocate for the customer, and also that of internal stakeholders to establish a superior customer experience through digital order management practices.
- Work with cross-functional teams such as design, privacy, security, account management/sales, procurement, communications, engineering, analytics, product development and other business stakeholders in the development and continued progression of the product roadmap and journey
- Write acceptance criteria and participate in the acceptance of the product enhancements
- Participate in defining goals and KPIs.
- Use qualitative and quantitative analysis when making key product decisions.
- Demonstrate the latest iterations to internal stakeholders and customers to gather their feedback.

Minimum Qualifications
- 7+ years of product management experience, preferably in BioPharma or Healthcare industries.
- Working knowledge of product development processes.

Key Competencies
- Experience in agile environments, but also flexible in waterfall scenarios.
- Ability to work independently and self-manage the unknowns.
- A self-starter with the ability to work with mínimal supervision.
- Ability to understand and work flexibly within a complex mix of different technology platforms (including Salesforce and other home-grown custom systems).
- Customer experience-centric mindset focused on improving customer journey.
- Essential communication skills, both verbal and written, are an asset in French and English.
- Strong communicator with the ability to clearly communicate product vision and expected outcomes.
- Ability to manage multiple stakeholders and various levels across internal groups and various customer types.
- Strong interpersonal relationships.
- Professionalism, confidentiality and good judgment to work on projects at all levels of the organization.
- Understanding of design quality standards.
- Strong attention to details.
- Strong analytical skills.
- Technical and/or development experience; in-depth knowledge of Scrum and Agile Software Development Methodology.
- Previous experience in healthcare (specifically within patient support programs) is an asset but not mandatory.
- Experience with product useability practices; knowledge of user-centered design/product practices.
- Proven ability to work in a fast-paced environment and able to prioritize.
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