Customer Experience Specialist

2 days ago

Cambridge, Canada Nu-Era Logistics Inc Full time

About NUERA:
NUERA Logistics is a well-established supply chain solutions provider with distribution channels and an office network that span North America, Europe, and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure and professionalism. Our client retention record is a testament to our exceptional customer relations, while our employee enthusiasm is a reflection of our corporate culture and values.

Position Summary:
Essential Functions:

- Responding to complaints and inquiries quickly and efficiently
- Serves as liaison between Sales, Clients, and Operations
- Building rapport with clients
- Collecting client information for future follow-ups
- Identify opportunities with current clients, improving pricing and profitability of existing accounts and analyzes shipment volume and revenue to determine effectiveness and profitability.
- Introducing New Services
- Upselling services
- Identifying sales opportunities
- Staying informed about service information updates
- Other job duties as assigned.

Education Requirement:

- Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related discipline preferred.

Required Skills and Knowledge:

- Proven work experience in sales or customer service in the logistics and transportation industry.
- Preferred 3-5 years of freight brokerage/inside sales experience, preferred.
- Experience in a fast-paced sales environment an asset.
- Working knowledge of transportation management software (i.e. CargoWise) is an asset.
- Excellent customer service
- Clear communication and active listening
- Ability to process information well
- People oriented and experienced in rapport building
- Ability to sell and promote
- Strong product knowledge
- Excellent time management

Working Conditions:

- Climate controlled office environment (desk/computer work)

**Job Type**:

- Permanent, Full-time
- On-site

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Discounted Good Life Fitness membership.
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 40 hours per week
- 8-hour shift

Salary Range:

- $55,000 - $65,000

Accessibility Statement:
NUERA Logistics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities.

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Application question(s):

- How many years of experience do you have working in freight brokerage?

**Experience**:

- Inside sales: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person

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