Room Attendant

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel**

TownePlace Suites Thunder Bay is a modern, all-suite hotel located on the Harbour Expressway off the Trans-Canada Highway, offering a perfect blend of comfort and convenience for both short and extended stays. Guests enjoy spacious suites featuring fully equipped kitchens, ergonomic workstations, and complimentary Wi-Fi. Our hotel provides an inviting atmosphere with amenities like a free breakfast buffet, a 24-hour In A Pinch® Market, an indoor pool, and a fitness centre. With easy access to local attractions like Chapples Golf Course, Thunder Bay Country Club, and Thunder Bay International Airport, TownePlace Suites is ideal for both business and leisure travelers.

**What do we offer?**
- Hotel Discounts at Marriott hotels globally
- Health & Dental Benefits
- Personal Days & Time Off for Work Anniversary
- Career Development
- Auto and Home Insurance Discount
- CAA Discount
- Goodlife Discount
- Perkopolis - Discount Program
- Pocket Pills Discount

JOB OVERVIEW

Clean guest rooms and/or other assigned areas in a timely and thorough manner to ensure total guest satisfaction

DUTIES AND RESPONSIBILITIES
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
- Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
- Report to supervisor needed repairs or unsafe conditions.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.
- Maintains linen cart and supplies neat and organized to department standards.
- Maintains security of equipment, keys and supplies issued each day.
- Report, turn in, and/or log all lost and found items according to established procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May regularly assist with deep cleaning projects.
- May have turndown duties.
- Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards

QUALIFICATIONS AND REQUIREMENTS
- Basic reading, writing, and math skills.
- Some housekeeping experience
- Friendly and hospitality focused
- Attention to detail
- Ability to work under pressure in a fast paced, stressful environment
- Organizational skills
- Teamwork
- Problem solving