Medical Office Assistant

**OVERVIEW**

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

This position provides reception and administrative support services for the Canadian Mental Health Association Durham’s (CMHA Durham) Nurse Practitioner Led Clinic.

**RESPONSIBILITIES**
- Welcomes and registers clients, confirms current contact information and updates allergies and involvement with other service providers
- Provides administrative support services and reception duties for the clinic
- Answers general phone inquiries in a professional and courteous manner
- Oversees scheduling to ensure appropriate use of clinic space each day
- Checks and responds to clinic messages twice daily (may involve scheduling appointments, receiving and distributes incoming information i.e. incoming fax, cell phone, mail etc.)
- Calls clients to remind them of upcoming appointments when necessary
- Schedules external diagnostic tests (prenatal screening, ultrasound, specialist appointments)
- Communicates with other agencies to obtain medical documentation as needed
- Reconciles all correspondence from collaborating physicians
- Responsible for file management
- Enters client information in database and updates information as necessary
- Initiates new client charts and updates the chart audit document
- Maintains vaccine refrigeration monitoring
- Ensures all outgoing medical documentation requests and tests are processed by the clinic and continue to follow up including receipt of consultation reports
- Orders office supplies
- Generates, distributes and finalizes all meeting minutes
- Completes scanning and attaching of documents each day including faxes and photocopies as required

**REQUIREMENTS**:

- You must be aged between 15 and 30 and be legally entitled to work in Canada. International students are not eligible.
- Post-secondary education and a minimum of one year administrative experience.
- Ability to work independently.
- Ability to adapt quickly to change and deal with sudden urgent issues.
- Ability to work with individuals of diverse backgrounds.
- Good communication (written and verbal), organizational and interpersonal skills.
- Excellent knowledge of MS Office (Word, Excel, Access, PowerPoint and Outlook) and database management.
- _
- CMHA Durham is committed to fostering a diverse, equitable, inclusive and accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to cultivating a workforce that reflects the diversity of the public and the communities we serve._
- CMHA Durham is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. _Please advise us if you require any level of accommodations, we are here to help and support you._

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.