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Guest Service Agent

3 weeks ago

Rocky Mountain House, Canada Rocky Mountain House Best Western Full time

Education: Secondary (high) school graduation certificate
- Experience: Will train
- **Work setting**:

- Hotel, motel, resort
- **Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- **Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- **Personal suitability**:

- Client focus
- Dependability
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- **Health benefits**:

- Dental plan
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week