Vice President

**About Citco**:
The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

**About the Team & Business Line**:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

**Your Role**:
Supporting Reconciliations:

- Collectively, the Reconciliation Support Team is responsible for ensuring that data/file/statements delivery is established and is flowing as expected when new interfaces are implemented or new clients go live.
- Work collaboratively with the Strategic Reconciliation Team to establish expected delivery dates and effectively manage expectations with internal operations staff.
- Serve as an Interface Solutions escalation point for all internal and external clients
- Escalation point for all reconciliation issues where data content discrepancies are encountered; assist when external interaction is necessary
- Ensure team deliverables meet necessary quality criteria and internal operations SLAs
- Assist staff with their daily work as need arises
- Act as liaison between the client/counterparties/other Citco offices
- Manage relationship with Integration and operations teams to coordinate client on-boarding projects in line with our standard operating model

Working with Counterparties:

- Drive the Team Leads in pushing improvements in broker data feeds including timing improvements.
- Assist Team Leads in identifying and improving relationships and coordinating monthly meetings with key contacts at brokers/counterparties
- Assist Team Leads in maintaining documentation on what is learned from the brokers in terms of their platforms, the best files per instrument type and key contacts at the brokers tools
- Participate in POCs to evaluate improvements to reconciliation tools.

Management:

- Operate in a strategy/operations hybrid role to support all aspects of the group globally.
- Liaise with market data technology management to forecast projects and resources to support continuous development improvements and software upgrades
- Analyze and prioritize client requests for development that involves custom tools and processes outside of the current scope of functions available
- Participate in the fiscal year end audit process and provide information to internal and external auditors, or other Citco office, in adherence to CFS audit standards
- Review procedures and recommend solutions in order to improve efficiencies
- Work with internal and external teams to identify and implement process improvement
- Monitor team performance; proactively and reactively ensure sufficient resources are available to meet deliverables
- Ensure implementation of available controls to achieve efficiencies and drive process improvements
- Work with Team Leaders to ensure structured approach is followed for planning personal and team workload distribution
- Review the key strengths and skill gaps assessment of the current staff to ensure that Team Leaders are managing and tracking training needs
- Take ownership of ad hoc reporting and operations metric requests from management
- Identify the need for, initiating and management of P1 P2 calls, ensuring standard procedures are followed
- Prepare and conduct staff reviews as well as manage staff progression
- Manage staff time tracking and absence records in the respective admin tools
- Manage the timely collection of performance metrics for MIR/KPI reporting for presentation in a standard format for management
- Track progress towards goals and KPIs, motivate and support team efforts to achieve goals, take remediation action where issues and trends present themselves
- Lead by example, be a good role model and positively influence the team to achieve a high quality standard of work
- Promote an environment in the team that encourages proactive resolution through seeking root cause analysis

Actively build and forge strong relationships with internal and external customer and serve as a positive ambassador for the team, through being someone who can:

- Effectively project manage and manage the team to dates
- Effectively manage escalations to resolution
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