Guest Service Agent

2 days ago

Port Severn, Canada Christie's Mill Inn & Spa Full time

Christie's Mill Inn & Spa is looking for an energetic individual who wants to join our team.
- Always provide outstanding service to our guests.
- Register and checkout hotel guests while ensuring all service standards are followed.
- Be knowledgeable about the amenities and services available at the Inn.
- Be knowledgeable of the attractions, events, restaurants and services available in the city and nearby surrounding areas.
- Answer phones and direct calls to the appropriate area.
- Confirm and input wake up calls.
- Process payments including credit cards, debit cards and cash.
- Balance cash, complete balance sheet ensuring accuracy.
- Take hotel reservations, make changes, special requests.
- Assist guests with service requests ensuring delivery/completion.
- Great customer service skills, problem solving skills and multi-tasking skills.
- Must be able to remain calm under pressure and able to work with minimum supervision.
- Must be flexible and be available on Weekdays, Weekends, Holidays and be able to work the overnight shift occasionally when required.
- Make individual and group reservations and co-ordinate with the Sales Department
- Perform daily duties and check lists for the shift worked.
- Follow all health and safety policies.
- Other duties as assigned.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $17.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Port Severn, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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