Vessel Operations Manager

Quark Expeditions is part of Travelopia, the world's largest collection of experiential travel bands. Private equity-owned, headquartered in the UK, Travelopia employs over 2000 people across 70 locations globally. Our brands offer our guests everything from luxury polar travel to chartered yachts; from small riverboat cruises to luxury European villa holidays; from group travel to self-guided walking holidays and much more.

Quark Expeditions is the world leader in polar adventure travel. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travelers; the first to take travelers to the far side of Antarctica; and the first to circumnavigate the Antarctic continent with guests. Quark is recognized for its diverse fleet of passenger vessels and offers the widest variety of polar itineraries of any other adventure company.

The Opportunity:
The Vessel Operations Manager will handle relationships with deck, and engine suppliers for Quark Expeditions. The person in this role will work collaboratively with all departments including expedition team to ensure Quark’s expectations in a deck, engine, and safety capacity are being met across the fleet and exceed expectations in delivering an outstanding experience to our valued guests.

What you will be doing:

- Support and drive all vessels to not only meet, but exceed Quark brand quality and standards
- Conduct regular reviews of the guest ratings and develop action plans with operational and industry partners to continually improve operations.
- Conduct regular shipboard visits and some sailings to ensure Quark brand standards are met.
- Develop and maintain bunker, crewing, and maintenance plans for the vessels.
- Work collaboratively with the office operations team, onboard expedition team, and operations partners to build exceptional experiences for our guests.
- Collaborate with the Operations Financial Analyst to assist with financial forecasts, seasonal and yearly budget plan.
- Develop, and manage relationships with our partners and work together to improve the overall experience onboard.
- Meet operations management from each partner and discuss how to lead and train officers and ship management to meet and exceed onboard standards.
- Provide all other forms of shore side support as required by the Quark operations team, as it relates to deck, engine, technical and crewing.
- Exhibit Commitment to the Quark guests and show a dedication to moving the product forward to accommodate the guest satisfaction and requirements
- Communicate operational plan to operational partners and assist with logistics for provision planning.
- Assist in promoting sustainability targets and the methods/incentives to reach and exceed them onboard through onboard procedures, contracts, and procurement
- Collaborate with product team for new initiatives, itineraries, etc.
- Communicate with sales and marketing team regarding new initiatives, ship operations, and strategy
- Work with crewing partners for crew changeovers through the season
- Collaborate with medical, hotel, helicopter, staffing and onboard management to ensure health measures are being followed
- Review and maintain contracts with deck and engine suppliers ensuring they are up to date and seasonal agreements are completed
- Review and maintain charter parties

What we are looking for:

- 2-4 years onboard experience onboard in an expedition cruising environment.
- 2-4 years shoreside experience in a similar shipboard operational role.
- Excellent communication skills and the ability to relate to employees at all levels of the organization
- Ability to collaborate and work with others to achieve company objectives
- Excellent attention to detail
- Knowledge of Arctic/Antarctic itineraries, repositioning, MARPOL, SOLAS, Flag and Class rules
- Knowledge of MS Office, Excel, Word, PPT, and MXP systems are essential
- Available, able, and willing to travel

We look forward to hearing from you

**Salary**: From $75,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift