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Lodge Host
2 weeks ago
Do you have a passion for creating memorable experiences? - Do you enjoy helping others? - Do you have a talent for striking up conversations with strangers? - Do your friends call you chatty? - Are you a Banff and area knowledge expert? - Are you enthusiastic about welcoming guests and sharing your extensive knowledge about Banff with visitors? - Are you excited to have the opportunity to answer visitor questions, provide them with directions, assist with dining and tour reservations, and help them create an unforgettable Banff get away? If you answered YES to the above questions, the position of Lodge Host was created just for you The Lodge Host will be responsible for enhancing the experience by utilizing the art of conversation to pleasantly engage with guests and offer local knowledge to enhance their visit. You will create "I-can't-believe-they-did-that" moments by performing all duties in an engaging, friendly, and professional manner and ensure that the guests have a memorable stay. You will be a great communicator, who is a Banff area expert, and have a natural ability to engage with others. At Canalta we are committed to honesty, hard work, amazing guest service and high standards. You will be empowered to provide a new, unprecedented level of service - one that ranks 7 Stars. We are looking for someone who possesses a Warrior’s spirit, a servant’s heart and a fun-loving attitude and who is up to the challenge and has a passion to continually learn and grow with our family. Our Mission: Create “I-can’t-believe-they-did-that” guest experiences through remarkably empowered team members What you are responsible for: - Banff area expert - extensive knowledge of the community and the park is required - Greet and interact with guests and create an environment for the guests designed to stimulate all senses through connection, amenities, and experiences - Answer guests’ questions about the town and area - provide suggestions as needed - Operate a computerized reservation system and assist with checking in guests during peak times - Answering telephones providing a welcoming experience - Complete required training - Teamwork - Maintaining a safe work environment - The Lodge Host may be asked to train in various departments to assist with guest needs during peak times What we offer you: - A fun and dynamic work environment - A competitive wage - Group benefits including extended health care, long term disability, life insurance, dental, optical and prescriptions for full time positions - Use of Canalta managed hotels facilities ( hot tub, fitness room) for you and your immediate family (based on hotel occupancy) - Team member discounts at Canalta managed hotels Pay: From $19.00 per hour Expected hours: 40 per week Additional pay: - Bonus pay - Commission pay - Tips **Benefits**: - Company events - Discounted or free food - Extended health care - On-site gym - On-site parking - Store discount Schedule: - 8 hour shift - Day shift - Evening shift - Weekends as needed Work Location: In person Expected start date: 2025-06-09
