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Shift Manager

2 weeks ago

Chilliwack, Canada Soul Foods Group Full time

Soul Foods Group of Companies is a family-owned business, established in the UK and expanded into Canada, comprising three global brands, KFC, Starbucks and Taco Bell. Soul Foods Group has established a highly experienced and capable leadership team with extensive industry experience. Importantly, we’re devoted to our employees around the globe and the unique culture we’ve built, where pride is infectious and translates to satisfied guests at each of our restaurant locations.

**Responsibilities**:
**10% People**
- Responsible for providing leadership in the restaurant - recognizing and motivating team Members; coaching and training the team in order to achieve operational excellence
- Must consistently demonstrate HWWT principles and utilize HWWT recognition programs
- Ensure adherence to Occupational Health and Safety Act, local health and safety codes and company safety/ security policies and procedures
- Assist RGM/ARGM in maintaining an ongoing positive people relationships

**40% Customer**
- Manage designated shifts ensuring that all KFC policies and procedures, principally those contained in the CHAMPS Standards Library and Brand Standards are adhered to
- Ensure customers are encouraged to complete online guest experience survey and restaurant‘s targets are achieved by every shift / daily and weekly follow up
- Ensure the Triple Check accuracy is used while serving the customers.
- Prepare action plans to address any in-store issues and effectively communicate these plans to the team
- Manage the customer complaints by BLAST, winning each customer back by WOW service
- Assist RGM with the roll-out of new products/promotions, ensure complete and timely execution of corporate and local marketing programs

**30 % Sales**
- Ensure the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.
- Provide supervision of hourly paid employees to ensure that CHAMPSCHECK and Brand standards are maintained throughout the shift.
- Maintain the Speed of Service and Up selling targets through use of all provided tools.
- Complete all daily paperwork and in-store banking for the designated shift
- Complete the end of shift/end of day stock check, highlighting discrepancies as necessary

**20% Profit**
- Control profit and loss by ensuring team members follow cash control/security procedures, maintain inventory, manage labour, review financial reports and take action when appropriate
- Ensure that sufficient labour and supplies are available, taking corrective action where necessary
- Ensure the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet
- Prepare all required financial plans/reports and submit them on a timely basis
- Ensure maintenance of equipment, facility and grounds through the use of a Preventative Maintenance Plan based on corporate standards
- Complete all daily paperwork and in-store banking for the designated shift
- Complete the end of shift/end of day stock check, highlighting discrepancies as necessary
- Participate in and/or lead key projects as identified by RGM.

**Experience**
- High School education
- Two to three years’ work experience in food service or related industry
- Previous supervisory experience
- Excellent communication (oral and written) and organizational skills
- Basic business, math and accounting skills
- Strong drive for results and ability to self-manage

**We Offer**
- **PNP Assistance (*Terms & Conditions Apply)**:

- **Growth opportunities to Assistant & Restaurant Manager job roles**:

- Benefits
- Bonus
- Paid Training
- Paid Uniforms
- Free Meals
- Soul Foods Group_ _is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request_

**Job Types**: Full-time, Part-time, Permanent

**Salary**: Up to $18.75 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay

Work Location: One location