Outlet Supervisor for Dorian, Autograph Collection

2 days ago

Calgary, Canada The Dorian, Autograph Collection and Courtyard Calgary Downtown Full time

**RESPONSIBILITIES**:

- Plan, supervise and control various operations, working closely and supporting the Director of Outlets.
- Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
- Encourage and motivate staff with a positive attitude.
- Operate POS (point of sale) and maintain security of system.
- Follow the correct cash up and management of bills and house accounts, incl. cash and credit card transactions.
- Prepare reports for food and beverage manager.
- Supervise Servers, Host, Buspersons and Bartenders by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
- Maintain excellent product knowledge.
- Prepare weekly staff rosters if need be.
- Conduct service briefings.
- Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
- Monitor associates closely to identify any concerns throughout service so that they can be addressed immediately.
- Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
- Ensure the correct set up for functions and bookings for the day.
- Ongoing menu and beverage training as well as developing regular tests.
- Assist the food and beverage manager with HR related matters.
- Monitor staff breaks and general time keeping.
- Monitor and authorize staff clock in and clock out procedures.

**Here are some reasons our associates like working for us**:
Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, LTD, tuition assistance, discounted room rates at Concord managed and Marriott branded hotels, plus training & development and career advancement opportunities.

**Why Concord?**

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now

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