Director & Deputy Registrar - Policy, Programs

**Corporate Background**

The Condominium Authority of Ontario (CAO) is a dynamic, digital organization that supports the province's rapidly evolving condominium sector with information, education and dispute resolution services. We value innovation, collaboration, creativity, a get-it-done mindset and embrace modern, agile/scrum IT development methodologies and client-focused solutions. Our staff have told us that CAO’s culture embraces diversity and provides a collaborative environment where they can learn, grow and thrive. We are committed to staff well-being and work-life balance, and offer competitive compensation, health benefits, pension matching and a hybrid work environment. Our office is in heart of Toronto’s bustling financial district.

The CAO is a delegated administrative authority that supports condo living and enhances consumer protection by providing services and resources that reach all condo communities across Ontario. We are accountable to the government through and Administrative Agreement with the Minister of Public and Business Service Delivery. The seven-member board of directors provide strategic guidance and oversight of the organization.

**Position Overview**

Reporting to the CEO & Registrar and as member of the senior management team, the Director & Deputy Registrar provides executive leadership and oversight for the CAO’s policy, programs, data analytics, and compliance functions. Key responsibilities include:

- Policy research and analysis related to the legislative and regulatory environment for the condominium sector in Ontario to inform submissions on government policy/legislative changes, to guide enhancements to CAO services for condo communities, and to support CAO’s operations and accountability obligations.
- Oversee the timely delivery of CAO’s programs and solutions and co-coordinate with the CAO’s IT department to implement CAO digital service enhancements and new digital service offerings.
- Implementation and management of the CAO’s data strategy, including data management model, data operations, data governance, policies, processes, systems, quality controls and standards.
- Ensure strategic use of data analytics, business intelligence and information management to enhance client service and business processes
- Development, implementation and management of CAO’s quasi-regulatory compliance framework to ensure legislative obligations are met and to support consumer protection, including establishing compliance processes through data analytics and outreach strategies
- Provides strategic advice and support to the CAO’s CEO, senior management colleagues and the organization regarding policy, programs, data and compliance.
- Represents the CAO at outreach events, including conferences and webinars

The Director & Deputy Registrar will be responsible for establishing and refining the structure and accountabilities within the department to continue to refine and streamline linkages within the team and across the organization to continue to support effective service delivery.

**Qualifications, skills & knowledge**

**Required**
- Degree in policy, public administration, law, data science and analytics, regulatory affairs or related fields with at least 5 years of relevant experience not-for-profit or public sector.
- Knowledge (or demonstrated ability to gain proficiency) of the _Condominium Act, 1998_ and its regulations, as well as other legislation, issues and resources related to condominium living in Ontario.
- An understanding of the Condominium Authority’s mandate and digital services.
- Experience in a regulatory, policy, IT solution development, legal administration or quasi-judicial proceedings.
- Strong leadership and relationship building skills, collaborative work style and ability to influence, lead, motivate and empower high performing team.
- Experience in data governance, data management and quality assurance methods, and ability to derive meaning and actionable insights from data to help others understand and utilize analytics
- Demonstrated commitment to customer service excellence that is detail oriented, client focused, digital, time-sensitive environment.
- Excellent written, oral and inter-personal skills and experience with digital process and project management tools.
- Team player, takes accountability and is highly adaptive.
- Sound judgement and discretion in dealing with confidential matters and proven conflict resolution skills.
- Ability to adapt to changes, re-set priorities, and manage multiple deliverables within strict timeframes.

**Additional (would be an asset)**
- Understanding of data science concepts, including data modelling, data management, business intelligence, data warehouse design and implementation, implementing big data systems using cloud solutions with and/or experience in event-based architecture and data lineage tools.
- Background and experience with Artificial Intelligence and Machine Learni