Recreation Venue Assistant Manager

**Who We Are**

BATL Grounds, is a dynamic, inclusive, and progressive company with a long track record of internal career advancement. Our mission at BATL is to show people the power of being good to each other using the axe as a tool to build community, inspired by our backyard roots. Founded in 2006, we’re immensely proud to have been the first organization in the world to offer an indoor venue to experience the thrill of axe throwing in leagues, group parties, walk-ins, and team building. We continue to further our promise to be as inclusive as possible in our work and play environment: We continue to work actively in creating a sense of belonging for a diversity of perspectives reflecting the greater community and, unlike most sports, our throwers always compete head to head with no separation by gender identity or physical disability, including tournament play.

BATL is one of the quickest growing brands in the sporting entertainment industry, with extensive national press coverage and a fanatical following of league members and event guests. Almost 2 million people from all walks of life have thrown axes at one of our BATL venues. BATL is a proud founding member of the International Axe Throwing Federation (IATF).

**Who We’re Looking For**
As a full-time BATL Assistant Manager, your role will be to share our passion for axe throwing by efficiently delivering a safe and ridiculously fun experience to our Guests. Reporting to the venue General Manager, you will oversee your venue’s Coaching staff and all facets of in-venue guest interaction from arrival to departure. We're looking for the best people to build our team and be part of our growth story. Your interaction with our Guests and staff may be the defining memory of their experience at BATL, so you will have a profound impact on your venue’s success.

**What We Can Offer You**
- a full-time hourly role guaranteeing a minimum of 30 hours of work each week
- a share in our tips pool, and eligibility for overtime pay if you work over the maximum hours per day/week as defined for your region. For an average of 32 hours worked, you can anticipate to earn approximately $400-$500 per week in tips, direct deposited to your account in alternate weeks to your hourly wages.
- comprehensive health benefits package, available to you after successful completion of your 3-month probationary period in the role.
- a service-oriented work environment that is professionally challenging while socially informal. We’re buttoned down behind the scenes so our guests can relax and enjoy a fun, safe experience.
- great opportunity for career advancement: Many of our venue General Managers and Head Office staff have progressed from Coaching and supervisory positions.
- certified CPR and First Aid training, as well as alcoholic beverage server certification
- access to internal and external training and development programs
- discount gym membership at Good Life Fitness.
- staff discounts on BATL apparel, merchandise, axe throwing, and a few other great perks.

**Your Specific Duties Will Include**:
**Leadership**
- You will share our axe throwing enthusiasm in a fun and professional manner.
- You will teach new staff Coaching techniques and how to improve their skills.
- You will ensure that all events run smoothly and delegated daily duties are completed by staff.
- You may be involved in dispute resolution between staff members and will often provide coaching to staff who may be struggling with a certain part of their duties, recording and reporting staff infractions or disputes so that they may be escalated to the GM as needed.

**Coaching**
- You will teach guests how to throw an axe and improve their technique throughout their visit.
- You will enforce a variety of safety and booking policies while ensuring the guest experience does not suffer.
- You are on the front line for problem solving, troubleshooting, and supporting the coaches to ensure all events are running smoothly.

**Operations**
- You are responsible for setting up the team for success at the start of each day with a clean, orderly, well-stocked venue, and ensuring the venue is closed up properly at the end of the shift.
- You will manage cash and inventory, staff scheduling/breaks/assignments, event organization, and solving ad-hoc technology issues.
- You will supervise Guest interaction, including de-escalation, in a positive, professional, and courteous manner.
- You will supervise (and cover as needed) Coaches’ smooth flow of events, including tournament set-up, scoring, food and beverage ordering and serving, merchandise and trophy upselling, payment processing, and more.

**Safety**
- You will ensure that all equipment and safety supplies are maintained up to our high standards, all procedures are followed by guests and other staff, and first aid response is delivered in exceptional cases.

**Facilities**
- You will record inventory levels, monthly merchandise counts, and ordering needs.
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