Employment Counsellor: Community Connections for

Job title: Employment Counsellor: Community Connections for Newcomer Employment
- (Multilingual preferred)

Status: Regular Full
- Time

**Salary**: $28.039 - $32.987/hr

Hours: 35 hours/week
Application deadline: Until Filled

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary

The Employment Counsellor is responsible for delivering mobile, community-based employment services geared to the needs of job seekers with barriers to employment such as immigrants, newcomers and Internationally Trained Professionals. This position is responsible for working one-on-one with clients of the various employment services programs under Employment Services.

**Responsibilities**:
Direct Client Service and Community Outreach
- Establish and maintain a positive and supportive working alliance with client.
- Provide direct one-on-one support to job seekers in a client-centred manner.
- Manage client caseloads.
- Perform Intake and Employment Needs Assessments for clients.
- Reduce barriers to access for the populations served by the program, including advocacy.
- Support clients in their career exploration and job search by developing evidence-based interventions.
- Assist clients in building self-agency.
- Engage reluctant or resistant clients.
- In partnership with the client and/or relevant stakeholders, develop, review, and monitor employment service plans.
- Assist clients to build support networks.
- Provide information, resources and referrals to clients.
- Provide financial supports to clients in keeping with program guidelines.
- Participate in regular chart reviews and case conferences.
- Maintain awareness of current issues and developments in the respective field.
- Liaise with clients and external resources and organizations.
- Establish working relationships with relevant agencies/services that support client needs.
- Perform outreach to local communities to identify and engage newcomers.
- Provide connections to employment programming through community engagement and presentations/workshops (On-site in the community and Virtual)
- Travel to community locations to provide employment programming.
- Deliver services in a variety of formats including both in-person and virtually using different platforms.

Administration
- Maintains electronic client records and protects the confidentiality of the information.
- Participates in regular chart audits and reviews.
- Assists in maintaining the program database by entering data, generating reports, supporting analysis, and regular auditing of data integrity.
- Assists in compiling and maintaining program resources.
- Assists in preparation of program and promotional materials and other documents as assigned.
- Monitors client attendance and generates reports as required.
- Plan and organize work.

Human Resources
- Contributes to volunteer orientation and training.
- Provides support and assistance to volunteers and/or placement students.
- Cover-off volunteers/or placement student duties as required.

Teamwork and Collaboration
- Provides resources and support to program staff pertaining to specific client issues.
- Assists in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.
- Attends and participates at team and general staff meetings as scheduled.
- Participates in the evaluation component of the relevant program.
- Maintains effective communication of information among internal and external stakeholders.
- Participates in staff development as appropriate to the position.

**Qualifications**:
Education
- Bachelor’s Degree in social sciences or related field or equivalent combination of experience and education.

Professional Experience
- 3 to 5 years experience in the following areas:

- employment counseling in related field, particularly with immigrants, newcomers and Internationally Trained Professionals;
- experience in employment related initiatives;
- experience in community outreach; and
- experience in workshop delivery and group facilitation.

Linguistic Profile (for Centres with French Language Service Designations)
- Linguistic Profile (for Centres with French Language Service Designations)
- Under the Centre’s designation to provide French Language Services
- Based on New Avenues Linguistics Rating Scale: A+ (highest skill) to C- (lowest skill)
- English (oral expression): A+ (required)
- English (oral comprehension): A+ (required)
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