Client Service Advisor

**Who We Are**

For over 140 years, Grand & Toy has been a trailblazer in helping Canadian businesses adapt, grow, and thrive. We’re a passionate, diverse team dedicated to driving positive change for our customers, partners, and each other. As the business world evolves, so do we, embracing innovation, setting new standards, and creating opportunities for our employees to learn, grow, and make a real impact. Join Grand & Toy and be part of a legacy that’s shaping the future of work in Canada

Are you ready to drive growth, forge new relationships, and make a real impact? As a **Client Service Advisor** at Grand & Toy, you’ll be at the forefront of our sales strategy, winning new business and deepening connections with our valued clients.

**Where You’ll Work**

We are a hybrid organization and will require you to work from our Vaughan office 3 days per week. The other 2 days, you can work from your home office.

**What You’ll Do**
- **Partner with Senior Sales Leadership**:Work side-by-side with a dynamic Senior Sales Leader, forming a high-impact duo within a supportive team environment.
- **Manage & Grow Enterprise Accounts**:Take ownership of top-tier enterprise clients, maintaining strong relationships, identifying new business opportunities, and ensuring ongoing satisfaction.
- **Engage with Key Decision-Makers**:Interact directly with C-level executives and leaders within our major Enterprise accounts, building your network and influencing high-level outcomes.
- **Balance Sales & Account Maintenance**:Combine the excitement of hunting for new business with the responsibility of managing existing accounts, including administrative support and essential tasks.
- **Bring High Energy Every Day**:Thrive in a fast-paced environment where your enthusiasm, responsiveness, and attention to detail make a real difference.
- **Learn from the Best**:Gain hands-on experience and mentorship from an accomplished Senior Sales Leader, setting the stage for your own professional growth.

**Who You Are**
- **Curious & Driven**:You’re naturally inquisitive, always eager to explore new solutions and understand the details of each customer’s program.
- **Master of Time Management**:You excel at balancing priorities, managing your schedule, and pivoting seamlessly between multiple customers and tasks.
- **Expert in Enterprise Relationships**:You thrive supporting large buying groups and understand the unique needs of high-value accounts.
- **Collaborative & Outgoing**:You’re excited about working closely with senior sales leaders, bringing ideas and strategies to every discussion.
- **Direct & Responsive**:You’re quick to respond, highly organized, and set high standards for yourself and those around you.

**What You’ll Need**
- Post-Secondary Education, preferably in Sales, Marketing or Business
- Minimum of 2 years’ experience in inside sales or field sales, account management or business development using digital tools, social selling, and marketing resources.
- Understanding of corporate financial statements (balance sheets, income statements, MD&A, cashflow statements)
- Ability to quantify ROI
- Ability to research effectively using external tools
- Effective time management skills with the ability to work under pressure
- Excellent interpersonal and presentation skills, in person or over the phone
- Social media engagement skills and digital presence
- Proficient in MS Office, Teams, Microsoft Dynamics (or similar CRM)
- Self-directed and results oriented
- Experienced and comfortable in engaging with C-level executives
- Bilingualism in English and French is an asset

**What We Offer You**

Grand & Toy offers competitive wages and benefits packages based on education and experience. We proudly provide comprehensive training for all new associates, along with incentives such as our associate / corporate discounts and rewards programs for management positions.
- You will earn a competitive base salary starting at $58,000 - $63,000
- To benefit from a commission structure with real potential to earn more
- To enjoy a full benefits package and pension plan
- To grow within a proudly Canadian company that values its employees and promotes from within
- We celebrate employment equity and diversity. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs._