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Dartmouth, Canada Westlake Royal Building Products Full time

**Why choose Westlake Royal Building Solutions** - Benefits Day 1 - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Programs - Annual Incentive bonus - Fitness Reimbursement Program: The Company will reimburse up to 50% to a max. - Tuition Reimbursement Program - Employee Assistance Program - Vacation - Scholarship Program - Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions) - Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups. **SUMMARY** **DUTIES AND RESPONSIBILITIES** May include, but are not limited to, the following: - Complete all company safety training and commit to working safely in all manners of the position - Process customer orders, including custom orders, and price them accurately - Co-ordinate all orders for timely and cost efficient shipping - Process financial transactions according to credit procedures - Use the JDE system to process invoices and review/update receiving reports - Prepare quotes and follow up accordingly - Upsell existing accounts - Provide overall support and after sales service to customers - Other customer/administrative/warehouse duties as required **EDUCATION, EXPERIENCE AND QUALIFICATIONS** - High School Diploma - Post -Secondary Education an asset - Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives - Knowledge/experience in building supplies an asset - Ability to comprehend and follow branch business procedures - Ability to work well as a team and independently - Ability to identify and solve problems when required - Strong computer skills - "EXCEPTIONAL PHONE ETIQUETTE" - Exceptional verbal and written communication skills - Ability to work in a fast-paced, self-directed environment - JDE 9.0 experience an asset - Positive attitude along with a strong desire to learn and adapt to change - Experience working at a customer service desk/counter **WORK ENVIRONMENT** The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.