Residential Support Worker

**RESIDENTIAL SUPPORT WORKER**

**FH2025-29-RSW-Huntley THP (PT)**

**Fife House Foundation**

**Location**: 9 Huntley St.

**Shift Rotation**: Saturday & Sunday - 12am to 12pm (12 hour shift)

**Contract**:Part Time

**Salary**: $20 per hour

**Union/Non-Union**: Unionized

**Reports to**:Program Manager, Huntley THP

**Fife House** is an innovative, client-focused provider of secure and supportive affordable housing and services to people living with HIV/AIDS in the Greater Toronto Area. With approximately 110 staff working across 6 locations, in 2020-2021 Fife House served more than 850 residents and clients by providing supportive and transitional housing programs as well outreach programs to homeless clients and their families.

**Fife House** understands that historically marginalized groups in our communities often encounter particular barriers to full access and participation. We therefore commit to actively dismantling all forms of racism and systemic oppression with GIPA/MEPA at the forefront, including in our own organization and across governance structures. As a settler agency, Fife House stands in solidarity with Indigenous and Black Peoples across Turtle Island and recognizes the role we have in the work of reconciliation and healing.

**Fife House** is seeking a dedicated individual to fill the role of Residential Support Worker positions across a number of our programs. As a member of the team, the Residential Support Worker will provide front-line client-centered and trauma-informed care to people living with HIV across multiple service locations, in alignment with unique program needs and fulfillment of relevant funding deliverables.

**DUTIES AND RESPONSIBILITIES**:

- **Direct and Indirect Client Support**:

- Provide services to people living with HIV who are experiencing chronic houselessness, in addition to other issues such as mental health, addictions, criminal justice system involvement, and/or behavioural concerns
- Use a harm reduction and restorative justice approach to client support in the program
- Use a non-judgemental approach to providing crisis de-escalation and support, focusing on problem-solving and rapport-building
- Work closely with the Residential Mental Health and Addictions Worker (RMHAW) and Food Services staff to deliver services on a daily basis
- Respond to and mitigate resident crises and emergencies on-site in collaboration with other staff on shift, including drug poisoning
- Distribute harm reduction supplies as needed
- Educate residents in the development life skills such as hygiene, time management, budgeting, nutrition and meal preparation, grocery shopping, housekeeping, and medication adherence
- Collaborate and coordinate with internal and external providers to ensure the smooth running of services for residents as needed
- Provide support for tasks such as laundry, appointment reminders, medication reminders, etc.
- Provide assistance with Managed Alcohol Program following the departure of the RMHAW during the evening shift, following medication storage and assistance procedures
- Provide support with resident cigarettes held within the program
- Provide written documentation and/or verbal communications to residents regarding violations of house rules, behavioural issues, and residential updates, and focusing on ways to support residents in addressing these concerns
- Address and mediate resident-to-resident conflict and concerns
- **Program Support**:

- Contribute to programming and activity planning within the program, liaising with colleagues
- Coordinate and facilitate programming and activities for residents
- Coordinate with external supports on-site that are facilitating programming and activities
- Facilitate and schedule day-to-day small group or one-on-one activities with residents from a psychosocial rehabilitation model, such as grocery shopping, clothing shopping, support to pharmacy for on-site medication dispensing, etc.
- Restock supplies for activities and programming as requested by evening and day staff to prepare for the following day
- Inventory programming and activities supplies, including 2nd floor kitchen, and common spaces
- Create and post in the program updates resource lists for residents (i.e. dental clinics, primary care clinics, food programs, etc.)
- Daily Operations:

- Review program signage and notices within the house, and update as needed on a regular basis
- Perform nightly building inspections to monitor the health and safety of the site, and security issues
- Submit resident and facility work orders in online management system (i.e. Workxhub)
- Complete and/or review Shift Log at the beginning and end of your shift, as well as conduct a verbal Shift Change meeting per shift to promote team communication and continuity of care
- Identify service gaps for residents and work within the program to address them through problem-solving and creative thinking
- Assist residents during fire alarms, fire drills, e