Systems Desktop Administrator

**Job Title: Systems Desktop Administrator -Current vacancy to be filled**

**Location**: Onsite/Hybrid, Toronto, Ontario

**Expected Compensation**: $55,000 to $65,000 per year, based on relevant experience.

**Benefits**: Dental, Prescriptions, Vision Care, 5 paid personal days per year, and more.

**Job Summary**:
Are you ready to take on a dynamic and fast-paced role that combines cloud system administration with help desk support? TPH is seeking a skilled Systems and Desktop Administrator to join our team during a period of significant organizational change. This role involves supporting and innovating with the entire IT infrastructure, including servers, networks, hardware, software, and user support, ensuring seamless technology operations and providing technical support to end-users.

**Responsibilities**:
**Cloud System Administration**:

- Assess current on-premises infrastructure and develop migration strategies to cloud platforms, particularly Azure and Microsoft Stack Technology.
- Design and implement cloud solutions to optimize performance, scalability, and security.
- Lead cloud migration projects, coordinating activities with internal teams and external vendors.
- Monitor cloud environments, perform troubleshooting, and implement optimizations to maximize efficiency.
- Implement compliance standards and policies in Azure, InTune, Office, etc.
- Provide training and documentation to support users in leveraging cloud services effectively.

**Help Desk Support**:

- Provide technical support to end-users by resolving hardware and software issues through our D365 Ticketing system.
- Manage user accounts, permissions, and access controls.
- Conduct user training sessions and develop documentation.
- Collaborate with Network Architects and Security Engineers to optimize desktops, ensure high availability, and align with security protocols.

**General IT Responsibilities**:

- Develop and test disaster recovery plans to ensure business continuity.
- Coordinate hardware and software procurement and scheduling.
- Create and maintain comprehensive documentation for IT systems, processes, and procedures.
- Develop and update IT policies and guidelines for clarity and adherence.
- Respond to and swiftly resolve help desk tickets both within your domain of expertise and in a supporting role for other team members.

**Skills and Qualifications**:

- 5+ years of proven experience as a Systems Desktop Administrator or similar role.
- Extensive experience in cloud architecture and implementation, with a focus on Azure and Microsoft Stack Technology.
- Proficiency in InTune, Active Directory, Azure Portal, Purview, SharePoint, Teams, Outlook, Dynamics, Power Automate, and PowerShell.
- Strong understanding of IT infrastructure, including hardware, software, and network components.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
- Ability to work independently and as part of a team.
- Proficient in technical and business concept documentation.

**Preferred Qualifications**:

- Certifications in relevant technologies (e.g., Microsoft Certified: Azure Network Engineer Associate, Azure Solutions Architect Expert, Azure Administrator Associate).
- Experience with cloud-based systems and virtualization technologies.
- Experience with industrial print software and hardware.
- Experience with IT End User technical support across a multi-locational national business model.
- Experience working in a SOC2 compliant environment.

**You Are**:

- ** User-Focused**: You prioritize providing exceptional technical support to end-users and improving their experience. You understand that IT Help Desk Support is a top priority to execute quickly and efficiently, ensuring capacity for project-based scope.
- ** Technically Proficient**: You have a strong technical background and are skilled in cloud system administration and desktop support.
- ** Adaptable**: You thrive in fast-paced, high-pressure environments with shifting priorities and can manage multiple tasks effectively.
- ** Proactive**: You take initiative in monitoring system performance, implementing optimizations, and staying updated with the latest technologies.
- ** Problem-Solver**: You excel at troubleshooting complex technical issues and finding innovative solutions.
- ** Collaborative**: You work well with cross-functional teams, including Network Architects and Security Engineers, to ensure seamless technology operations.
- ** Detail-Oriented**: You have excellent attention to detail and are committed to maintaining high standards in your work.
- ** Security-Conscious**: You understand the importance of security measures and compliance standards in cloud environments.
- ** Committed**: You are dedicated to meeting timelines and expectations, willing to go the extra mile to achieve this standard.
- ** Proud**: