Supervisor/server

1 week ago

Toronto, Canada Alice Restaurant & Bar Full time

**Key Responsibilities**:
1. **Staff Training and Development**:

- Train new servers on restaurant policies, menu items, and customer service standards.
- Conduct ongoing training sessions to ensure staff knowledge and skills remain up-to-date.
- Mentor and support staff to improve performance and enhance guest experience.

2. **Scheduling**:

- Create and manage weekly staff schedules, ensuring adequate coverage during peak times.
- Handle shift changes, time-off requests, and ensure compliance with labor laws.
- Monitor and adjust schedules as needed to maintain efficient operations.

3. **Computer Work**:

- Edit and update menu items in the restaurant’s POS system.
- Manage OpenTable reservations, including changes and cancellations.
- Generate and analyze reports related to sales, staff performance, and customer feedback.

4. **VIP Coordination**:

- Ensure VIP guests receive exceptional service and attention.
- Coordinate special requests and accommodations for VIPs.
- Maintain a database of VIP guests and their preferences.

5. **Operations Management**:

- Oversee daily operations to ensure a smooth and efficient service flow.
- Handle guest complaints and resolve issues promptly and professionally.
- Ensure compliance with health and safety regulations and restaurant policies.

6. **Team Management**:

- Lead and manage a team of servers, ensuring high performance and team cohesion.
- Conduct regular team meetings to communicate updates, goals, and feedback.
- Foster a positive and collaborative work environment.

7. **Bar Coordination**:

- Coordinate bar ordering to ensure adequate stock levels and variety.
- Work closely with bar staff to maintain quality and consistency in drink preparation.
- Monitor bar inventory and manage supplier relationships.

**Qualifications**:

- Previous experience in a supervisory role within the hospitality industry.
- Strong leadership and communication skills.
- Proficient in using restaurant management software (e.g., POS systems, OpenTable).
- Ability to multitask and work effectively under pressure.
- Excellent organizational and time-management skills.
- Detail-oriented with a focus on providing exceptional customer service.
- Ability to work flexible hours, including evenings, weekends, and holidays.

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off

Shift:

- Afternoon shift
- Day shift
- Evening shift

Work days:

- Every Weekend
- Monday to Friday

**Experience**:

- serving: 5 years (preferred)
- Bartending: 5 years (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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