Intern, Customer Engagement Smart Link Plus

7 days ago

Dorval, Canada Bombardier Full time

**Innovation is in our DNAis it in yours?**
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

**Your boarding pass will include**

Several conferences, including:

- Meet An Executive
- Women Taking Flight

Learning more about Bombardier, including:

- Bombardier Products conference
- Visits of the Bombardier sites
- Bombardier Academy of Learning

Many social/networking opportunities, including:

- Volunteering
- Networking for Success
- 5 à 7, Potluck, and much more

**What are your contributions to the team?**:
Smart Link Plus (SLP) is the centerpiece of Bombardier’s digital service strategy. It enables real-time troubleshooting by technical teams while the aircraft is in flight.

The **Customer Engagement team** plays a key role in:

- presenting SLP to customers taking delivery of their aircraft
- supporting Regional Service Managers in selling the Service Bulletin retrofit for in-service aircraft

**During your internship, you will contribute to**
- Support customer presentations and on-boarding
- Contribute to the development of marketing materials
- Respond to first-level customer support inquiries
- Assist in producing the SLP webinar series (SLP Exchange Forum)
- Take ownership of governance and reporting tasks
- Collaborate with internal teams such as Aircraft Health Monitoring System (AHMS) Engineering, Products & Services, Marketing, and Technical Services

**How to thrive in this role?**:

- Strong project management abilities
- Comfortable with customer-facing interactions
- Proficient in interpreting big data and analytics
- Excellent writing, presentation, and communication skills (in English or French)
- Able to work independently and collaboratively

**Boarding Information**:

- Location: Administrative Centre (CA)
- Duration: 8 months
- Virtual or on site
- It is important to note that our internship opportunities are open to students only, not new graduates. All our interns may be required to occasionally travel outside of Canada for training/work purpose._

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