Tire & Service Advisor

7 days ago

Saint John, Canada Coast Tire & Auto Service Ltd Full time

**Qualifications include**:

- High School Diploma or experience in the field.
- Previous sales experience in a retail environment; Tire & Automotive preferred.
- Must be adaptable and possess excellent oral and communication skills.
- Must have a positive attitude and an ability to utilize multiple computer programs in an organized manner.
- Ability to prioritize multiple objectives; must be detail oriented.
- Ability to work independently and with others; a strong team player with high energy.
- Ability to provide information and recommendations to customers; based on manufacturer’s specs and technician recommendations.
- Ability to complete and file all necessary paperwork.
- Bilingualism is preferred and considered an asset, but it is not required.

**Main Job Duties include**:

- Communicate with customers and employees in a courteous and professional manner. (On telephone or in person)
- Prepare customer work order. Be sure to collect and input all required customer information. Assign to technician.
- Follow through with customers (beginning to end). This includes proper greeting, determining their needs, and ensuring all services are performed as per industry standard; complete customer invoice and book next service.
- Ensure that any issues found on the initial inspection sheet are explained to the customer.
- Ensure customer is always made aware of promotions and recommendations.
- Communicate accordingly with Fleet Accounts and ensure customer satisfaction
- Promote all services that Coast Tire can provide to the customer.
- Ensure that the Quality Inspection Checklist has been completed by both the technician and yourself and attach it to the work order.
- Ensure all wheel torque information has been recorded properly.
- Ensure all paperwork is filled in properly and on a timely manner. This includes Adjustment Forms, National Account Forms, etc.
- Ensure products and services are being charged out accordingly and that all recommendations have been reviewed with the customer. Maximize the opportunity with every customer.
- Follow all Coast Tire policies & procedures with regards to Operations, Sales and Health & Safety.
- Assist Manager by performing other requested tasks.
- Perform any required training.

If you are interested in working with a leader in the tire industry, please send us a copy of your resume.

**We offer a full and competitive compensation package**

**Salary**: $38,000.00-$42,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Every Weekend
- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Coast Tire has COVID Protocols in place.

Work Location: One location

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