Client Engagement Representative

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What you'll be doing

As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking

Center and use your knowledge of financial services products to help clients with their day-to-day

banking needs. As a Client Engagement Representative, whether It's answering questions, assisting

with transactions, or proactively connecting clients with the right team members, you'll be the first

line of support as clients work towards their financial goals. You’re flexible to work our banking

centre hours which may include evenings and weekends. To help deliver a great client experience,

you're flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully

perform the work, you'll be on-site full-time.

How you'll succeed
- Client engagement - Help clients manage their accounts and products. Focus on the client

experience and make interactions meaningful. Connect clients to the right CIBC team

members who can help them reach their goals.
- Problem solving - Listen, ask questions, and put yourself in the client's shoes. Act like an

owner by taking accountability for client issues, and know when to lean on others to create a

better solution together.
- Leveraging technology - Become a technology expert. Share your knowledge by introducing

needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the

extra mile, because it's the right thing to do.

You're driven to succeed. You are motivated by accomplishing your goals and delivering

your best to make an impact.

You're passionate about people. You find meaning in relationships, and surround yourself

with a diverse network of partners. You connect with others through respect and

authenticity.

You love to learn. You're passionate about growing your knowledge. You have a strong

sense of curiosity.

You engage with your heart and mind. You care about people and respect different

perspectives. You listen to and learn from the experiences of others.

Values matter to you. You bring your real self to work and you live our values - trust,

teamwork, and accountability.

What CIBC offers

At CIBC, our people are our greatest asset. You'll become part of a diverse community that

acknowledges everyone's unique talents, and empowers teams to do what’s right for the client, and

to do it well. As part of our team, you will:

- Thrive: Benefit from an open and approachable culture that provides the flexibility and

support you need to integrate your life at work and at home
- Connect Work in a place where the right technology and infrastructure fosters innovation,

collaboration and creativity
- Develop: Grow your skills and career through our best-in-class onboarding experience,

ongoing learning opportunities, individual development planning and comprehensive product

training
- Prosper: Share in our collective success with a competitive salary, incentive pay, banking

benefits, health benefits program, and empioyee share purchase plan

What You Need to Know
- CIBC is committed to creating an inclusive environment where all team members and clients

feel like they belong. We seek applicants with a wide range of abilities and we provide an
- You need to be legally eligible to work at the Iocation(s) specified above and, where

applicable, must have a valid work or study permit

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

245 Castle Oaks Crossing

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Customer Engagement, Customer Experience (CX), Problem Solving, Teamwork