Validation Specialist I

1 week ago

Kanata, Canada Sectigo, Inc. Full time

**Who We Are**:
At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

**“When people think Online trust management, they think Sectigo because we offer our customers **unparalleled** peace of mind.”**

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - **S**upport, **E**xcellence, **C**ollaboration, **T**eamwork, **I**ntegrity, **G**rowth and **O**penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

**What We Are Looking For**:
This is a full-time and in-office position, working 5 days a week from our Ottawa office. This is an immediate opening, and the individual must be able to work in a rotating schedule between the hours of 8AM and 8PM Eastern Time, Monday through Friday, based on business needs.

The suggested compensation range for this position is between CAD 46,000 and CAD 52,000, based on years of experience and internal equity.

**What You’ll Be Doing**:

- Process orders for SSL and other security products according to industry and company compliance requirements.
- Conduct research to verify customer organizations and authenticate contact details.
- Independently resolve customer support issues and escalate cases when appropriate.
- Handle day-to-day activities associated with maintaining Sectigo’s customer base.
- Work closely with the mid and senior level agents to resolve complex customer issues and to develop and recommend issue resolutions.
- Other duties as assigned and related to the nature of this role and company initiatives.

**Requirements**:
**Education**:

- Bachelor’s or college degree in business and/or technical related field or equivalent experience is strongly preferred.

Experience
- Minimum of 2+ years of customer support in a technical field or similar role.
- Ability to work with in-house validation and order management tools.
- Knowledge of Windows and Office products.
- Prior experience verifying and comparing data.
- Work in an environment adhering to compliance regulatory requirements helpful.
- Multilingual ability is strongly preferred.

**Talents and Desired Qualifications**:

- Strong communication and organization skills, with attention to detail and must be able to multi-task.
- Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base.
- Must be comfortable researching information online.
- Self-motivated with ability to solve problems, manage time well, and get things done.
- Ability to work independently and part of a team with limited supervision.
- Knowledge of SSL PKI products and services, including policies and procedures preferred.
- Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
- Excellent verbal and written communication skills.
- Quick learner, attention to detail and patience for user questions.
- Knowledge of corporate environment.
- Must be able to work shift work including holidays or as assigned.

  • Investment Specialist

    5 days ago

    Kanata, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Server

    7 minutes ago

    Kanata, Canada 3 Brasseurs Full time

    3 Brasseurs is a growing company that takes its social responsibilities seriously and puts people at the heart of its decisions and strategy. The customer experience is at the heart of all my actions and I am passionate about the service. I absolutely want my customers to have the best experience possible, in connection with the standards of 3 Brewers. I...

  • Service Controls Specialist

    5 days ago

    Kanata, Canada Carrier Full time

    **Country**: Canada **Location**: LOC13004 88 Hines rd.,Kanata,Ontario,K2K 2T8,Canada **Service Controls Specialist - BAS** **Carrier** is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make...

  • Partner Solution Specialist

    1 week ago

    Kanata, Canada Martello Technologies Full time

    We’re seeking a qualified Partner Solution Specialist who provides consultation and product expertise to guide clients in setting up and/or managing their business using Martello’s tools and products. This role will be on pre-sales support, post sale delivery and strategy for Mitel. You will develop positive long-term relationships with customers and...

  • Accounting Specialist

    2 weeks ago

    Kanata, Canada CENGN - Centre of Excellence in Next Generation Networks Full time

    **Position**: Accounting Specialist **About Us**: CENGN is Canada’s Centre of Excellence in Next Generation Networks. Our mission is to drive innovation and adoption of advanced networking technologies in Canada through our Living Labs and advanced networking infrastructure, technical expertise, talent development, and partner ecosystem, enabling the...

  • Dog Walker

    1 week ago

    Kanata, Canada Kanata Dog Walking Full time

    Do you love dogs and exercise outdoors? How about getting paid to do what you love? If so, please consider joining our team! **Responsibilities**: - meet and communicate with clients - visit dogs of varying ages, breeds, and temperaments at their homes - maintain control and ensure safety of dogs on walks - pick up dog waste and ensure proper disposal -...

  • 9895 - Documentation Information Architect – Cloud – MTS

    6 minutes ago

    Kanata, Canada Wind River Full time

    Description Position at Wind River Documentation Information Architect – Cloud – MTSLocation: Ottawa, CanadaABOUT WIND RIVERWind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels...

  • House Cleaning Specialist

    1 week ago

    Kanata, Canada Sweet and Neat Cleaning Inc. Full time

    **Why Sweet and Neat Cleaning?** Do you love working with others and making a difference in people’s lives? Then we’d love to have you join our Sweet and Neat Cleaning family! **Responsibilities** - As a team of 2, you will be responsible to clean 4 houses per day - You will also be expected to clean solo if need be (2 houses per day) - Work off of a...

  • Life Cycle Assessment Specialist

    1 week ago

    Kanata, Canada Syntronic Full time

    **Join Syntronic: Where Your Innovation Shapes the Future** At Syntronic, we don't just follow industry trends—we set them! Join us in partnering with visionary companies and the brightest minds to turn ground-breaking ideas into reality. Imagine working on cutting-edge telecom advancements, pioneering automotive tech, life-saving healthcare innovations,...

  • Principal Mixed Signal Emulation Specialist

    6 days ago

    Kanata, Canada Synopsys Full time

    **We Are**: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform...