Assistant Banquet Manager

1 day ago

Toronto, Canada One King West Hotel & Residence Full time

Supervises and leads the Banquet Team including servers, porters and bartenders.
- Ensure floor presence and walk about prior to client arrivals.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Attend all pre-event and post-event meeting with clients, guests, and catering staff.
- Hold pre-function meetings with banquet team, ensuring proper staffing and understanding of service.
- Assigns job tasks and stations of the Banquet Servers.
- Supervises the Banquet Servers during the shift and ensures friendly, courteous and efficient service is extended to all guests.
- Assists the Banquet Servers throughout their functions.
- Maintains Banquet operating standards as dictated by the Manager
- To ensure Quarterly linen / glass / china / silver / bqt equipment inventories are scheduled and recorded properly. Reviewing with F & B Manager items of need. Ensuring tools required for jobs are readily available.
- Ensures required equipment is available for events.
- Requisitions liquor, wine, beer where appropriate.
- Generates and promotes teamwork and good work ethics between the Banquet Servers and all other team members
- Work closely with the Kitchen to coordinate food presentation and delivery times
- Advise staff of formal policies and procedures
- Keeps the Banquet Manager informed of all activities
- Maintains a high level of cleanliness, sanitation and safety within the outlet in accordance to health regulations and Safety Program
- Enforces provincial/territorial liquor legislation and regulations
- To be aware and actively participate as part of the hotel fire emergency response team and ensure that all on duty staff are aware of their responsibility in case of emergency.
- Complete any tasks assigned by the Banquet Manager & Hotel Manager

**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**:

- A true desire to satisfy the needs of others in a fast paced environment
- Ability to stand for long periods of time and walk moderate distances
- Must possess excellent interpersonal skills.
- Must have previous experience with a computerize point of sale system, excel, word and outlook.
- Adaptable, flexible, reacts and adjusts to last minute requests in a positive manner.
- Must be service oriented, and able to identify opportunities to better serve our guests.
- Great attention to details with high standards of service.
- Food Safe, Smart Serve and WHMIS Certification

**EDUCATION & WORK EXPERIENCE**:

- 3-5 years of previous hospitality or tourism experience required.
- 1-2 years of Managerial experience preferred
- University/College an asset; Bachelor’s Degree or Hotel Management preferred.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

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