Program Coordinator

**Title**: Program Coordinator (Pathways)

**Hours**: Full Time Contract - must be willing to work a flexible schedule.

**Reporting Line**: Reports directly to the Housing Services Manager

**Knowledge, Skills and Attributes**:

- Knowledge of Community Service Organizations.
- Knowledge of the needs of women and gender diverse individuals.
- Excellent written and spoken communication skills.
- Related experience in a mental health and substance use environment, or an equivalent combination of education, training and experience.
- Group facilitation skills.
- Excellent interpersonal skills, non-judgmental.
- Knowledge of the importance of self-awareness and self-care to maintain wellness.
- Self-directed, enthusiastic and able to work with mínimal supervision.
- Must be capable of withstanding heavy workload with multiple demands on time
- Ability to switch rapidly from one project to another and meet changes in deadlines.
- Excellent organizational skills.
- Understanding and/or lived experience with mental health challenges and/or illness (including substance use disorder).
- Peer Support Training (preferred).
- Practiced ability to establish personal and professional boundaries.

**Position Duties and Responsibilities**:Employee performs duties within established vision, mission, policy guidelines, goals and objectives, and has primary responsibility for delivery of various areas of work.

**Agency**
- Advance the Mission of YWCA Moncton.
- Represent the YWCA by providing initial contact with visitors, guests, members and the community.
- Transfer information between staff, volunteers and public to ensure smooth running of operations.
- Enhance professional growth and development through participation in educational programs and workshops.
- Participate in team meetings and contribute to the strategic direction of YWCA Moncton.
- Maintain cleanliness and proper sanitation of work environment, including office, and storage room/unit.
- All employees are to perform other duties as assigned that may, or may not, be directly related to their current position of employment.
- Promote YWCA Moncton’s programs and services.

**Program Delivery**
- Provide one-on-one and group-based post-treatment aftercare, including developing and practicing positive coping skills for withdrawal symptoms and destabilizing life events.
- Establish a safe, accessible, strength-based, and trauma-informed environment for participants.
- Coordinate peer-led groups and networking activities to foster community and support.
- Assist women, Two-Spirit, trans, and gender-diverse individuals in developing and practicing post-treatment aftercare plans addressing health concerns from active addiction.
- Administer outreach services, including recovery spaces and workshops on violence prevention, healthy relationships, and life skills development.
- Deliver programs promoting personal skills development for women, trans, Two-Spirit, and gender-diverse individuals, addressing their intersecting challenges.
- Identify and develop additional resources for the program and its participants.
- Engage local service providers to offer relevant information and programs to participants.
- Develop partnerships and collaborate with community partners such as detox centers, in-patient treatment programs, and correctional facilities
- Establish the Pathways Support Network (PSN), hosting former participants for group sessions twice a month.
- Ensure the program is accessible by coordinating services to address barriers related to childcare, transportation, and food security.

**Individual Client Work**
- Provide active listening, crisis management, and one-on-one sessions for women, Two-Spirit, trans, and gender-diverse individuals.
- Assist, encourage, and support clients in identifying their personalized action plans and achieving their personal recovery goals.
- Keep detailed case notes of all clients, documenting their needs, goals, and referrals made.
- Make appropriate referrals to internal and external service providers when required.
- Consult with peer support consultant and supervisor regarding clients' progress, behavior, challenges, and required support.
- Provide follow-up support to participants who have completed the program.

**Data Collection and Reporting**
- Keep and input statistics on attendance for all programs and services associated with the project.
- Compile monthly statistical reports.
- Enter data into the database.
- Conduct regular evaluations and surveys to assess the impact of services and the community’s needs.
- Ensure that short-term and long-term project objectives and outcomes are met as delineated in funder agreements.

**Special Condition of Employment**
- Must be able to successfully complete vulnerable sector/social development checks.
- Must be able to complete Narcan and First Aid Training.
- Must have own transportation.

While we appreciate the interest of all applicants, please be advised that only those sel