IT Support Analyst

**IT Support Analyst (On-Site) - Brampton, ON**

**Company Overview**

**Daybar Industries Limited**, a recognized leader in commercial steel doors and frames for over 50 years, continues to drive industry standards through our commitment to quality, innovation, and customer service. Founded in 1964, Daybar is a privately held company with operations in **Brampton, Calgary, Florida, Texas, Atlanta, and Phoenix**, serving clients across North America.

We are currently seeking a **highly motivated and technically skilled IT Support Analyst** to join our Brampton team. This is an **on-site position** critical to maintaining our IT infrastructure across both **office and plant environments** and providing **remote support** to users across Canada and the U.S.

**Position Summary**

This position offers an opportunity to work in a **collaborative environment** with cross-functional teams, contributing to the **maintenance, enhancement, and security** of enterprise-wide IT systems.

**Key Responsibilities**

**Technical Support & Issue Resolution**
- Provide **first and second-line IT support** for hardware, software, and network issues (locally and remotely).
- Be available for on-call support outside regular business hours to address urgent IT issues and ensure business continuity.

**System Administration & Infrastructure Support**
- Administer and maintain **Active Directory** and **Azure AD, or similar systems** accounts and policies.
- Support **software installations, updates, and system configurations**.
- Monitor and maintain **servers, workstations, printers, and cloud-based services**.
- Maintain and track **company assets** (hardware, software licenses, etc.).
- Assist in managing **backup and disaster recovery solutions**.

**Network Support**
- Monitor and troubleshoot **LAN/WAN performance**, internet outages, network failures, and connectivity issues.
- Support and maintain **VoIP systems**, **firewalls**, and **security configurations**.

**Security & Compliance**
- Implement and monitor **security protocols** to safeguard infrastructure and data.
- Collaborate with leadership on **cybersecurity initiatives and compliance standards**.
- Stay updated with **emerging IT trends and security protocols** to ensure best practices

**Process Improvement & Documentation**
- Document support cases, technical procedures, and infrastructure changes.
- Create and maintain **user-friendly technical manuals**, training materials, and SOPs.

**Project & Vendor Coordination**
- Assist with planning and execution of **IT system upgrades and implementations**.
- Work with **external vendors and service providers** to resolve specialized issues.

**Required Qualifications**
- **Education**: Diploma or bachelor’s degree in computer science, Information Technology, or related field.
- **Experience**: Minimum **3+ years** in an IT support or systems analyst role within a multi-site environment.
- Strong proficiency with **Windows OS**, **Office 365 Suite** (Exchange, Teams, SharePoint, OneDrive), and **Intune**.
- Solid understanding of **Active Directory**, **Azure AD**, **network fundamentals**, and **endpoint management**.
- Experience working with **cloud and on-premises hybrid environments**.
- Familiarity with **ticketing systems** such as JIRA or similar platforms (JIRA preferred).
- Excellent **analytical and troubleshooting skills** with a focus on root cause resolution.
- ERP system implementation experience
- WMS and Manufacturing experience.
- Strong customer service orientation with the ability to communicate technical information to non-technical users.
- Experience creating technical documentation, user guides, or training content.
- Basic knowledge of scripting or programming is considered an asset.

**Preferred Attributes**
- Proactive and self-motivated with the ability to work independently and as part of a team.
- Detail-oriented with a focus on service excellence and continuous improvement.
- Strong interpersonal skills and ability to work effectively with users at all organizational levels.

**Work Conditions**
- **Job Type**: Full-Time, Permanent
- **Work Location**: On-site - Brampton, ON (L6T 2J4)
- **Schedule**: Monday to Friday - 8:00 to 5:00 p.m.

**Compensation & Benefits**
- Competitive salary commensurate with experience
- Extended health and dental coverage
- On-site parking
- Participation in company events
- Career development opportunities in a growing company

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Do you live in the Brampton area?
- Tell us about your previous experience in WMS and manufacturing modules in an ERP system?
- How many years of experience do you have as an IT Support Analyst?
- Are you willing to daily commute to our offices in Brampton, ON?

Work Location: In person