User Support Technician

2 days ago

Vancouver, Canada UVANU International Consulting Ltd. Full time

**JOB REQUIREMENTS**:
**Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

**Experience**:

- Experience an asset

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties

**Transportation/travel information**:

- Public transportation is available

**Work conditions and physical capabilities**:

- Repetitive tasks
- Attention to detail
- Sitting

**Personal suitability**:

- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player

**Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits

**Long term benefits**:

- Group insurance benefits

**HOW TO APPLY**:

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