Terminal & Airline Operations Specialist

People come together at Edmonton Airports. They connect. Learn. Imagine. We are an Airport for Everyone, uniting people for a world of possibilities. At Edmonton Airports, we aim to create a community of unique individuals to allow for expanded ideas, perspectives, collaboration and innovative business decisions. We do this by fostering positive, enthusiastic people who are excited take on challenges. As an organization, we value opportunities to create diversity within our team, including backgrounds, experiences, perspectives and ways of working together. True to our core values, we are invested in our talent and consider professional development, specialty training and career growth among the top priorities to expand team member skillset as we continue evolving with new technologies and forward-thinking ideas. As recipients of the 2024 Alberta Top 80 Employer Award, we work to elevate the experience even higher and facilitate new possibilities at our region’s airports.
Les personnes se rassemblent à Edmonton Airports. Elles nouent des liens. Elles apprennent. Elles imaginent. Nous sommes un aéroport pour tout le monde et nous unissons les gens autour d’un monde de possibilités. À Edmonton Airports, nous nous efforçons de rassembler une communauté de gens uniques pour permettre l’expansion des idées et des perspectives, favoriser la collaboration ainsi que la prise de décisions commerciales novatrices. Pour y parvenir, nous encourageons l’attitude positive et l’enthousiasme de personnes motivées à relever des défis. Nous valorisons, comme organisme, les occasions de promouvoir la diversité au sein de l’équipe, notamment en termes d’origines, d’expériences, de perspectives et de façons de travailler ensemble. Fidèles à nos valeurs fondamentales, nous nous engageons à investir dans nos talents et considérons le développement professionnel, la formation spécialisée et l’évolution de la carrière comme des priorités absolues afin d’élargir l’éventail des compétences des membres de notre équipe et de continuer à évoluer au gré des nouvelles technologies et idées novatrices. Lauréate du 2024 Alberta Top 80 Employer Award, l’entreprise s’efforce constamment d’améliorer l’expérience et de favoriser l’émergence de nouvelles possibilités aux aéroports de notre région.
Full-time, Permanent Role
Is This Role for You?
We are seeking a dynamic Terminal & Airline Operations Specialist to support and lead efforts that elevate the passenger experience, optimize terminal operations, and integrate emerging technologies to help shape the future of our airport. This role will focus on improving operational efficiency, ensuring regulatory compliance, monetizing our assets and maintaining strong airline and stakeholder relations—all while supporting the strategic modernization of our airport.
Day in The Life
1. Terminal & Day-to-Day Operations Oversight
- Monitor, assess, and improve daily terminal operations to ensure seamless passenger flow and facility readiness.
- Serve as the day-to-day operational point of contact for airlines, tenants, and service providers. Act as back-up to the IOC coordinators as needed for operational requirements.
- Proactively respond to irregular operations (IROPs), emergencies, and facility issues, coordinating with internal teams and external partners to limit the operational impact of outages

2. Stakeholder & Airline Relations
- Act as a liaison between the airport and airline operational teams, ensuring alignment on service standards, capacity planning, and resource needs.
- Conduct regular performance meetings with airline and terminal partners to identify opportunities for improvement.
- Provide input into gate assignments, schedules, and seasonal operation planning.

3. Innovation & Emerging Technology Integration
- Support the implementation of smart airport technologies including biometrics, AI-based passenger analytics, self-service systems, leveraging new technologies to improve efficiencies and OTP
- Work with IT and innovation teams to pilot and evaluate emerging solutions to enhance operational performance and customer experience.
- Identify process automation and digital transformation opportunities to improve efficiency across terminal operations.

4. Operational Efficiency & Process Improvement
- Analyze operational data and performance metrics to recommend improvements in terminal throughput, staff allocation, and passenger services.
- Collaborate with facilities and maintenance teams to ensure terminal infrastructure supports operational goals and the needs of our partners.

5. Compliance, Safety & Regulatory Coordination
- In coordination with our partners to ensure we provide the terminal and technologies within our building to meet the regulations and standards set out by the governing bodies
- Participate in audits, safety inspections, and emergency response exercises.
- Support implementation of airport security protocols and customer service standards with our partners.
-