Logistics Coordinator

4 days ago

Dieppe, Canada Irving Consumer Products Full time

**What We Offer**
Irving Consumer Products is proud to offer a competitive salary and benefits package, including but not limited to:

- Product purchase program
- Opportunities to take part in job related training and development
- Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
- Hybrid flexible work options (if applicable)

**ICP Managed Shipments (Transfers & Prepaid Customer Loads)**
- Collaborate and communicate with Midland Logistics to ensure smooth and timely delivery of loads
- Work with Midland Logistics, shipping facilities and internal ICP departments to resolve capacity issues, delays and other disruptions to service
- Investigate and resolve late or past due shipments
- Manage freight spend: accountable for approval of accessorial charges requested by the carrier, including updating the charges on the load in JDE
- Track, review and discuss KPIs with Midland Logistics on a weekly basis
- Use KPIs to resolve immediate issues, implement quick wins and identify process improvement opportunities

**Dedicated Fleet (Sunbury & Ft Ed)**
- Collaborate and communicate with the Fleet carrier, including forecasting requirements and capacity
- Tender customer loads to the Fleet to ensure that the trailer capacity is fully utilized
- Become completely knowledgeable in the Fleet contract / service level agreement and use that as the basis for decision making and execution
- Track, review and discuss KPIs with Fleet carrier on a weekly basis
- Use KPIs to resolve immediate issues, implement quick wins and identify process improvement opportunities

**Customer Managed Shipments (CPU)**
- Work with customer’s transportation department as required to resolve logistics issues related to on-time pickup, equipment requirements, etc.
- Monitor past-due pickup and work with Customer Relationship Management and Distribution to resolve
- Assist in investigation of non-compliance claims
- Represent Logistics in regularly scheduled meetings between CRM and customer

**Carrier Claims / Returns / Notices of Destruction**
- Process transportation claims from carriers
- Process RMA (returned merchandise authorization) requests and notice of destruction

**Reporting and System maintenance**
- Monitor and resolve unacknowledged / unaccepted loads
- Update various reports on a weekly/ monthly basis

**Feedback & Continuous Improvement**
- Provide Carrier Performance Feedback Daily/Weekly/Monthly
- Take every opportunity to analyze results and performance against KPIs to recommend or implement opportunities for improvement

**Occasional weekend on-call, as required**
- Post-Secondary Education: Bachelor’s Degree/Technical Diploma or combination of relevant work experience in a transportation and shipping environment.
- 2-4 years experience required
- Strong analytical / problem solving skills (taking **_ownership _**of issues and having the determination to follow through)
- Proven Team Player
- Ability to prioritize and work under tight deadlines in a high-energy, fast paced environment
- Strong Excel skills
- Knowledge of JD Edwards an asset

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