Cloud Services Tech Analyst

**Mission**:
**Competition Info**:
Calendar: 12 Month

**Salary**: Staff Association Grade I/J, $47.86 - $65.52/hour

FTE: 1.0, 35 Hours per Week

**There are 2 positions available**

**Position Description**:
**Responsibilities**:
**Provides technical, planning and operational expertise related to Cloud and Hybrid Cloud provisioned services.**

Cloud and Automation Services
- Designs, implements, and manages Cloud tools for the planning, trending, monitoring usage and alarming of services hosted in the Cloud and hybrid Cloud environments.
- Accesses, validates and recommends Cloud Platform service requests.
- Integrates Cloud services into existing and new architecture designs to aid in system optimization, data protection and Disaster Recovery.
- Adopts, incorporates and integrates the use of various Public and Private Cloud platforms.
- Codes and/or scripts accurate solutions consistent with requirements.
- Creates and maintains thorough documentation (configurations, installation tasks, design specifications, maintenance processes and scheduled tasks) for IaaS components, standards, and tasks.
- Coordinates and collaborates with various technology and non-technology Subject Matter Experts to ensure security, availability, reliability, and scalability of Cloud services.
- Initiates, plans, and coordinates activity schedules for major Cloud or Hybrid Cloud upgrades and changes.
- Performs tasks necessary to fulfil operation and service level agreements with stakeholders regarding the consumption and utilization of Cloud based resources.
- Identifies manual processes and strategically automates them with the goal of improving system reliability.
- Escalates Cloud service issues and incidents to Cloud Service Providers to ensure the incidents are resolved in a timely manner.

Networking Services
- Installs and configures Internet Gateway Services (IGS) and other data communication equipment in Cloud and hybrid Cloud environments.
- Deploys system wide access control list updates and firmware updates on networking devices.
- Reviews, analyzes and reports on network performance, standards, trends and screens for potential problems or performance degradation.
- Configures and maintains internet routing protocols and oversees Internet peering connections.
- Performs and documents wireless site surveys.
- Coordinates network device installations with schools, departments, and external Service Providers.
- Works collaboratively on complex problems, root cause analyses, corrective actions, and proactive practises to improve efficiencies or increase cost-effectiveness.
- Rectifies LAN, WAN, Internet and other enterprise networking infrastructures problems.

Server and Storage Services
- Plans, configures and builds virtual machines, guest operating systems, hypervisors, storage systems, systems management suites, and environmental monitoring systems within Cloud and hybrid Cloud environments.
- Maintains and enhances corporate directory services and environments along with associated federated and integrated Cloud services.
- Performs standard configuration, management, and maintenance tasks for server and storage related components of Cloud and hybrid Cloud infrastructure. - Utilizes automated workflows and scripting for deploying, configuring and managing server and storage related components.
- Ensures backup and recovery for server and storage components consistent with stakeholder requirements.
- Ensures compliance of the server and storage related infrastructure with industry security best practices.
- Monitors systems performance, health, alerts, and takes appropriate preventative and corrective actions.

IT Security Services
- Monitors Cloud platforms, networks, systems and data for security breaches, intrusions, or Indicators of Compromise (IOC).
- Remediates and documents security concerns that arise from all services hosted in the Private or Public Clouds.
- Conducts accurate and timely audits, risk, and vulnerability assessments.
- Conducts complex and sensitive security investigations using digital forensics tools.
- Creates, maintains and documents policy and rule-sets for security related systems and technology including firewalls, intrusion detection systems, VPNs, cryptographic systems, unified threat management platforms.
- Reports on key IT security findings and/or recommendations to the ITS senior leadership team.
- Manages and operates Security Information and Event Management services.
- Conducts analyses of systems, security logs, and datasets to identify errors, inconsistencies, anomalies, patterns, deviations, intrusions, inappropriate activity or other Indicators of Compromise (IOC).
- Oversees and makes recommendations regarding web and content filtering rules and bandwidth policies.
- Manages end user device security technologies that protect against malware and viruses.
- Recommends course of action and work priorities for patching and other activities based on Security Alert Bulletin r