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Operations Manager
3 weeks ago
**Reporting to the** **Chief Executive Officer (CEO) of the GDC, the** **Operations Manager will be responsible for managing the overall operations and for the effective and successful management of** **labor,** **productivity, quality control,** **and** **safety** **measures** **as** **established by** **the GDC. The** **experienced operations manager will ensure safe and efficient operations.**
**Role Responsibilities**
- Communicate job expectations; plan, monitor, appraise, and review job contributions.
- Plan and review compensation actions; enforce policies and procedures.
- Contribute operations information and recommendations to strategic plans and reviews;
prepare and complete action plans; implementproduction, productivity, quality,
and customer-service standards; resolve problems; complete audits; identify trends.
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances;
initiate corrective actions.
- Develop operations systems by determining product handling and storage requirements,
develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving products, equipment utilization, inventory management, and shipping.
- Analyze and improve organizational processes and workflows, employee and space requirements, and equipment layout; implement changes.
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, and complying with legal regulations.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
- Accomplish operations and organization mission by completing related tasks as needed.
- Meet or exceed operations labor budget expectations.
- Manage staff levels, wages, hours, and contract labor to revenues.
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees.
- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
- Work closely with the GDC-CEO and the GDC Board of Directors to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Work closely with the team to perform an analysis of our inventory and ensure we are utilizing
our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reducing sub-rental expenses.
- Communicate all operating policies and/or issues at team meetings.
**Role Qualifications and Competencies Requirements**
- Leadership - self-starter with the ability to provide guidance and advice to the GDC on required action(s) with respect to operations using experience and good judgement.
- Technical - experience working with contract management, governance, procurement, reporting, and regulations.
- Communication - good verbal and written communication skills including the ability to represent the GDC calmly, respectfully, and assertively and advocate for the interests of the Gwich'in. At times, will require conflict management skills to adequately deal with customer and third-party complaints and concerns.
- Organization - good organizational and time management skills.
- Mentorship - considered by staff and colleagues to be a positive and supportive coach and mentor who works to ensure staff have the skills and abilities to do their jobs, sets out clear objectives, removes roadblocks, provides counsel and advice when required and evaluates performance effectively.
- Logistics - ability to work in a cross-cultural environment. Significant travel between lnuvik and TeeU'it Zheh (Fort McPherson), Tsiigehtchic and Aklavik.
- Experience with procurement, proposals, bids, estimating, costing and project management.
- Knowledge of construction, particularly Arctic construction, and other relevant industries.
- Proven project and contract management skills with an orientation to detail and ensuring that safe work practices are followed.
- Solid organization and time management skills with the ability to plan proactively and
independently, multi-task and meet deadlines.
**Qualifications**
1. 3-5 years previous working experience as an operations Manager.
2. Experience in customer or member service in the public or Indigenous sectors, ideally in a cross-cultural setting.
3. BS degree in operations management or similar relevant field preferred.
4. A valid Class 5 Drivers License.
5. Fluency in the Gwich'in language preferred.
6. Understanding and a working knowledge of the GCLCA.
7. Criminal record check is required.
**Compensation**
**We** **would** **like** **to** **thank** **all** **interested applicants. Please** **note** **that** **only** **those** **applicants who meet the qualifications and requirements** **will be contacted.
