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New Westminster, Canada Fraser Health Full timeWhy Fraser Health?: Are you looking for that job that will allow you to combine your clinical expertise and your proven leadership skills? Do you take responsibility for your own performance and aim to model integrity, resilience and confidence? If you have answered yes, we want you to keep reading! Join us at Fraser Health as a **Manager, Patient Access &...
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New Westminster, Canada Fraser Health Full timeWhy Fraser Health?: Join us at Fraser Health as a **Manager, Patient Access & Community Transition** providing leadership in our **Access and Clinical Capacity Optimization** department at **Royal Columbian Hospital** located in New Westminster, B.C. Reporting to the Clinical Operations Director, you will be supporting the Vision, Values, Purpose and...
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Manager Patient Access
2 weeks ago
Salary range: The salary range for this position is CAD $54.16 - $77.86 / hour Why Fraser Health?: An exciting opportunity awaits you as Manager, Patient Access & Community Transition at Royal Columbian Hospital in New Westmister, BC. As a key member of the leadership team, you are responsible for managing and providing leadership to all areas and support services linked to patient flow and transition across the health continuum. Come be part of a collaborative, dynamic team **Royal Columbian Hospital** Royal Columbian Hospital is conveniently located adjacent to the Sapperton SkyTrain station on the Expo Line1. This makes it easily accessible by public transit for both patients and staff. Join us on an exciting project and make history. The **Royal Columbian Hospital Redevelopment Project**(RCHRP) is a multi-year, multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase Two **New Westminster** New Westminster is known for its stunning waterfront views along the Fraser River, located on the north side of the Fraser River bordering several municipalities in each direction (Burnaby, Coquitlam, Surrey, and Delta), making it the centre of the Greater Vancouver region. **Experience the exceptional benefits of working with us including**: - Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage. - Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax. - Benefit Portability: Seamlessly transfer your benefits from another HEABC employer. - Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one. - Maternity Top-Up: Receive an 87% top-up during maternity leave. - TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes - Additional employee discounts and perks available - **_Eligibility based on employment status_** Detailed Overview: **Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**: The Manager, Patient Access & Community Transition provides operational oversight and management of patient access and transitions within the site, between hospitals, and between hospitals and community, to ensure quality patient care, effective patient outcomes and positive patient experience. Oversees and manages designated clinical and /or administrative areas at the site which support Access and Community Transition functions, as well as areas which provide general support to site operations. **Responsibilities**: - In collaboration with the Executive Director, Directors and site team members, provides operational oversight and management of patient access, flow and transitions between clinical areas within the site, between hospitals and between hospitals and community to ensure quality patient care, effective patient outcomes and positive patient experience. - Leads the development of "right service" in hospital and community through the development and implementation of a framework to ensure the efficiency and effectiveness of patient placement, access, flow and transition between acute and community care. - In collaboration with department and clinical support areas, identifies barriers to patient flow and provides leadership and management to reduce barriers, address patient flow issues and facilitate improvement. - Monitors, tracks and evaluates access and flow performance utilizing MOH and FH criteria/indicators. Utilizes processes & indicators of patient flow through the use of EDD, 11am and readmissions. Monitors hospital occupancy and use of overflow spaces; utilizes 10 hour performance and processes to move patients to right location; develops protocols to address unusual access, flow and transition demands. - Creates and implements seamless points of transition between acute and community care/services, and evaluates the effectiveness of transition points to/from community (i.e. ALC-HH; EARs; Communicare etc.). Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments/programs at and across sites/community areas and other internal and external stakeholders; ensures Director(s) are informed of significant access/flow/transition activities or developments. - Ensures an effective complex discharge process at the site by providing oversight, leadership and management of access-related resources, departments or roles such as case management, counselling or other related functions which support the complex discharge process. - Responsible for the designation and monitoring of Alternate Levels of Care (ALC) processes, systems and protocols. - Acts as an advocate for patients, residents and families by responding to issues in the program to internal and external stakeholders and agencies; ensures compliance of the complaint review and audit proce
