Saas Implementation Manager

3 days ago

Toronto, Canada Phelix AI Inc Full time

**About Phelix**

Phelix is an AI powered automation platform for healthcare providers and developers. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and vendors across North America. Our mission is simple - to empower healthcare providers and their staff to focus on delivering the best care possible to their patients. We are well funded, growing fast, and work with some of the largest healthcare providers and partners across North America.

**About the Role**

As an Implementation Manager, you will play a critical customer-facing role to deliver best in class SaaS products and digital transformation journeys to our most strategic customers. You will work in an agile team to manage delivery schedules and change management streams. You will coordinate across internal and external stakeholders to successfully plan, map objectives and outcomes, manage and deploy our products to some of the largest players in U.S. and Canadian healthcare. In this role, you are an essential part of our customers' successful adoption and retention of Phelix and digital transformation generally.

**What you’ll do**:

- Oversee end-to-end SaaS implementation projects, from planning and scoping to execution and post-launch support
- Understand client requirements and partner with internal teams to ensure compliance with delivery commitments
- Help shape the company’s implementation delivery and support model and processes
- Work with cross functional teams to provide ongoing improvement of service management processes and implementation
- Proactively identify opportunities for process improvements to help better scale implementation functions
- Form strong relationships with customers’ key delivery stakeholders

**Required Qualifications**
- 3+ years of experience managing SaaS implementations, software deployments, or related tech delivery roles
- Proven track record of successfully managing complex projects and delivering high-quality results
- Strong understanding of cloud-based technologies, SaaS platforms, and system integrations
- Strong client facing experience, including ongoing relationship management
- Healthcare industry knowledge or experience

**Posting Statement**
- Upon receiving an employment offer, you may be asked to undergo security screening including a criminal record check._
- Phelix does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a valid signed agreement with Phelix AI Inc. _

Pay: $72,467.00-$77,708.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- Stock options
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- client facing: 3 years (required)
- SaaS implementation: 3 years (required)

**Location**:

- Toronto, ON (preferred)

Work Location: Hybrid remote in Toronto, ON

Application deadline: 2025-02-10

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