Renewals Specialist

**Position**: Renewals Specialist **Reports To**:Manager, Renewals

**Company**:Magenta Capital Corporation **Supervises**: 0

**Location**: Toronto, Ottawa, Perth, ON **Travels**: 0%

**About Magenta**

Since 1994, Magenta has been one of Canada’s leading residential private Mortgage Investment Companies (MIC). Our purpose is to connect people with opportunities to build a better tomorrow. We manage a portfolio of primarily residential first mortgages secured by properties located in Ontario. As a leader in the alternative mortgage lending space, Magenta provides easy and reliable financing solutions for broker servicing the need of alternative borrowers. Magenta also provides personalized service and reliable income for investors who are looking for an investment that delivers attractive returns and generates wealth.

Magenta is a Great Place to Work certified company with a culture of innovation, inclusivity, empowerment. We offer a rewarding career opportunity that includes a competitive compensation package and remote-first work environment.

Magenta is positioned to leverage its track record, core competencies, and market position to seize opportunities in the alternative mortgage market. We are looking for curious and industrious professionals who want to make meaningful contributions and value personal growth and professional development.

**_
A Message from our founder and CEO:_**
- “If you believe that tomorrow matters,_
- If you and only you can define your tomorrows and write your own unique, epic life story,_
- If you want to be part of a dynamic team with that shared conviction,_
- If you want to be part of a great Canadian business success story,_
- If you want to be an owner and not just an employee,_
- Then we want to meet you”_

**_
~Gavin Marshall~_**

**About your Role**

Reporting to the Manager of Renewals, the Renewals Specialist is responsible for working with clients as their mortgage matures and identifying needs, negotiating rates, and recommending solutions. The incumbent will follow up with clients for signed renewal agreement and supporting documents, and routinely interact with borrowers, brokers, and other staff members from a variety of departments.

We’re looking for a team member who can work independently with borrowers and staff and become their single source of information upon maturity. Accuracy and meeting deadlines are critical to avoid confusion and lack of clarity for borrowers and other Magenta team members.

**_
What you’ll work on:_**
- Proactively develop, strengthen, and maintain relationship with borrowers and brokers.
- Handle an array of customer inquiries at all stages of the file.
- Work with brokers to understand customer’s needs and to reach a common goal.
- Review inefficiencies on an ongoing basis while making recommendations to management.
- Achieve all specified departmental and individual performance goals and objectives regarding various renewal types.
- Proactively contact all Mortgage Renewal clients prior to maturity to secure a decision from the mortgagor (renewal, early renewal, or notification of discharge)
- Negotiate renewal mortgage rates within own discretion to achieve specified rate spread by using the following techniques:

- Review credit reports and beacon scores for the file
- Challenge/negotiate rates without compromising service and profitability.
- Remain current on consumer needs, industry trends, best practises.
- Maintain accurate and detailed notes to ensure clarity between borrower and Magenta.
- Promote a positive attitude to the team and new initiatives.
- Review client documentation and ensure files adhere to all underwriting, anti-fraud, and anti-money laundering guidelines.
- Assist senior management with ad-hoc requests, special projects and new initiatives as required.

**_ What you should have:_**
- Experience working in a small-medium sized office environment.
- Previous experience within the Financial Services sector, within the Mortgage Industry is an asset.
- Previous mortgage sales experience an asset.
- Ability to analyse a situation and strong decision-making skills.
- Solution-focused, takes initiative to work effectively within established guidelines.
- Strong organizational and time-management skills while maintaining attention to detail.
- Good negotiating/ influencing skills.
- Proven ability to work both independently and collaboratively within a team environment.
- Consistently demonstrates and reinforces organizational values.
- Solid knowledge of MS Office, and basic PC software.
- Excellent English communication skills (verbal and written).
- Excellent interpersonal skills.
- Ability to build rapport and communicate appropriately with clients and peers.
- Mortgage Agent license preferred (if not, you must be open to becoming licensed).
- University/College Degree in a relevant field or equivalent experience.

**_ What we offer you:_**
- The opportunity to be a key contributor to our unfolding succes