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Team Leader
2 weeks ago
**WHO WE ARE**
CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.
**THE ROLE**
As a Team Leader, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You deal with customer concerns or complaints to ensure customer satisfaction and authorize refunds, voids, and returns. You hold keys, safe combinations, and access codes, and open and close the store as required. You supervise employees.
The Team Leader may also provide a variety of other retail services, including: regular retail services, dry cleaning, lottery services, self-serve gas services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food, while ensuring cleanliness of food service and eating areas.
This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.
**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**
An acceptable combination of education, training, and experience
**Experience**
In cash handling
In personnel administration
In visual merchandising
In food and beverage preparation and service, as required
**Competencies, Skills and Abilities**
Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
**LANGUAGE REQUIREMENTS**
Bilingual Essential
Reading: Functional
Writing: Functional
Oral: Functional
**BENEFITS AVAILABLE** Health Benefits**: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.
**Work Life Balance**: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.
**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.
**Learning and Development**: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.
**Perks**: Discounts through CF One Member Appreciation.
**OTHER INFORMATION**
Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).
**CANEX**: From specialized tactical gear and mess kits to everyday groceries, CANEX is a unique retail operation that supports our troops and the military family lifestyle. CANEX has 35 retail, convenience and grocery stores on Bases, Wings and Units across Canada, two retail stores in Europe, under the NATEX brand, and CANEX.ca. No matter where they’re posted, Canadian military families have access to the goods and services they need.
For more information about CANEX, see our website : CANEX - Canada's Military Store
Click here to see a video of what we do : CFMWS | A Social Enterprise on Vimeo
**START DATE**
As soon as possible
**INCLUSION AND ACCOMMODATION**
Job Reference: CFMWS07244
