Dispatcher
5 days ago
**Overview**
**Core Responsibilities**
- **Service Coordination**:Receive & prioritize incoming service requests, then assign the most appropriate technician to the job.
**Key Skills & Qualifications**
- **Customer Service**:Exceptional skills to provide a positive experience and ensure customer satisfaction.
- **Communication**:Strong verbal and written skills to communicate clearly and professionally with customers and technicians.
- **Organization & Multitasking**:Ability to manage multiple tasks and priorities simultaneously in a fast-paced environment.
- **Technical Aptitude**:Familiarity with the HVAC industry to understand technical needs.
- **Computer Proficiency**:Ability to use dispatching software, Excel, Word, Adobe, QuickBooks & maintain accurate records.
- **Scheduling**:Create and update daily or weekly schedules for technicians, considering their availability, workload, and location.
- **Data Management**:Keep customers' databases and work order systems updated with accurate and complete information.
- **Problem-Solving**:Address delays, mechanical problems and customer complaints effectively.
**Experience**
- Previous experience in mechanical dispatching or office administration is highly desirable.
- Strong analysis skills, effective decision-making, interact with others skillfully.
- Typing skills with a focus on accuracy and attention to details are required for effective data entry tasks.
Pay: From $65,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
**Experience**:
- Dispatch or Office: 2 years (required)
Work Location: In person
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