Case Manager

The Brenda Strafford Foundation - Heart Home Network (“HHN”) serves women and children impacted by family violence through providing a safe shelter and housing complimented by comprehensive support service for all participants. HHN offers a continuum of care designed to help families develop their potential and transition to safe and healthy lives in the community upon their departure from HHN.

As a growing organization with a bold and innovative strategic direction, HHN offers a dynamic work environment for talented individuals seeking an opportunity to be part of changing futures for women and children who have suffered the impacts of domestic violence. If you are interested in lending your talents to our important mission, we are currently seeking a friendly, detail-oriented, and efficient Case Manager to join our growing team.

**This position is a full time, 12 month Maternity Leave coverage role.**

**Roles & Responsibilities**

**Community Support**:

- Create and cultivate an inclusive and welcoming environment for all community participants and colleagues
- Understanding of intersectionality and barriers that effect participants and communities to provide a well-rounded approach to effective support
- Interact with participants from a trauma-informed, development-informed, and strength-based perspective
- Work with vulnerable individuals with complex needs
- Cultivate and sustain open communication through creative and assertive engagement strategies
- Upholds and celebrates human rights for members of all communities while encouraging safe and brave spaces for diversity and inclusion to thrive
- Research and maintain awareness of local and regional community resources, referral processes, new programming, and eligibility requirements
- Identify gaps in services and common community needs
- Advocate for, assist with, and support participants in finding and using their voice
- Committed to stand with participants and community members along their journey towards safety and wellness

**Program Activities**:

- Participate in the full-cycle development and implementation of program activities
- Co-create support plans with participants and team members
- Actively participates in support plans assisting participants with personal wellness
- Support the work of HNN partners, participants, and stakeholders and embed feedback into programs and services

**Case Management**:

- Provide comprehensive and ongoing assessments of case management inclusive of intake, referrals to appropriate community supports, housing assistance, and systems advocacy
- Manage a case load in various stages in the HNN program and transitioning into the community
- Track progress of participants and frequently analyze, assess, and review objectives
- Keep accurate and up to date case files, incorporating regular written case notes for participants, and safety plans relevant to all participant cases
- Co-create community support and discharge plans with participants and their Client Services team
- Maintain knowledge and relationships with Calgary area community support organizations and social housing agencies
- Attend appointments and provide transportation for participants to reduce access barriers
- Individual and family capacity building
- Familiarity with child protection and parent/child visitation processes
- Mental Health systems for referrals in assessment and needed resources

**Qualifications & Requirements**:

- Degree in Community Development, Social Work, Psychology, Child and Youth Care Work, Behavioural Science, or related social sciences
- Registered with appropriate provincial organization as per degree is an asset
- One (1) to three (3) years’ experience working in the field of mental health, addiction, and working with marginalized populations
- Team Player - able to work on a multidisciplinary team
- Non-violent crisis intervention (NVCI) and short-term crisis intervention certification is required
- Knowledge of outcome measures and reporting requirements is considered an asset
- Effective written and oral communication skills
- Excellent time management skills
- Demonstrated skills in contingency (“walking the talk”), critical thinking, and reflexivity
- Ability to work from an intersectional approach to reduce barriers for families who are experiencing high levels of crisis
- Excellent interpersonal skills
- Extensive knowledge of local and regional community resources, programs, and services for individuals and families, is an asset
- Schedule flexibility to meet participant needs
- Valid driver’s license of six (6) years with clean drivers abstract of three (3) years
- Required to pass police security clearance and child intervention check
- Fluency in a second language is an asset

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
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