Customer Experience Associate

1 week ago

London, Canada Waste Solutions Canada Full time

Are you looking for a Great Place To Work? Waste Solutions has been certified GPTW since 2021, and recently landed on the Best Workplaces in Canada list As a technology-enabled management company we partner with clients throughout Canada that are passionate about sustainability and get excited about innovation.

We’ve landed on the Globe and Mail Top Growing Company list for three years in a row and continue to grow our team. Did we mention that we have an awesome team? At Waste Solutions our company culture is incredibly important. We take care of our team members so that they will do the same for our client partners. If our cores values: Driven, Sustainable, Innovative, Passionate, Integrity and Winning Attitude, resonate with you, our culture might be just what you are looking for.

As we continue our growth trajectory, we are looking for a Customer Experience Associate to join our team. Let’s create something unique and have a little fun while doing it

Reporting to the Customer Experience Manager, the will be responsible to nurture and maintain existing relationships with clients. They are responsible for relationship management and continuing to grow these relationships by recognizing and helping to secure opportunities for growth within their key markets. They are also responsible to handle requests from all sites that come through to the Support teams inboxes.

**Responsibilities**:

- Updating CRM Software with client interaction details
- Dispatching Service Requests
- Data Entry and administrative functions
- Reporting
- Sensor Management
- Nurture business relationships with current accounts
- Management of the day-to-day issues and tasks for current accounts
- Responsible for all account changes/modifications
- Identify opportunities within current book of business
- Recognize and assist in the implementation of new programs for clients
- Present new future opportunities to accounts
- Collect pertinent information from prospective clients
- Preparation, negotiation, and execution of service agreements
- Meet or exceed new business and retention goals and targets
- Pursue additional sister accounts
- Ask for outside referrals
- Additional Duties as assigned

**Requirements**:

- 3+ years in Customer Care or related role
- Proficiency in Microsoft Office (Word, Excel & Outlook)
- Proven ability to problem solve, troubleshoot & deliver on client-focused solutions to meet customer needs.
- Ability to strengthen customer relationships through ongoing customer interactions
- Exceptional organizational & Communication Skills
- Fluent in both English & French considered an asset

**Why Work at Waste Solutions?**
- Team atmosphere with great company culture
- Competitive salary
- Comprehensive Benefits Plan
- RRSP Matching
- Company events
- Virtual healthcare
- Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process._

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